“…This study provides insights to security researchers by suggesting the results that different controls can have different controls effectiveness, extending the studies on the controls design and security management (Chen, Kataria, & Krishnan, 2011;Fielder, Panaousisb, Malacariac, Hankina, & Smeraldic, 2016;Lee & Ahn, 2011). General and application controls result in different effects on qualities and satisfaction, which extends previous studies on the different effects of different controls (Shah et al, 2014;Silva et al, 2014;Yildirim et al, 2011).…”