“…Thus, when a patient in the preparation phase of ART does not turn up for a scheduled appointment, no action is taken, i.e., this is not reported and existing patient tracing systems make no effort to find them. We suggest (a) to agree on a standardized definition of loss to follow up for those in the pre-ART phase, e.g., 'a patient not seen for one month or more after the date of scheduled appointment', (b) routinely record those who do not turn up for scheduled appointments and (c) ensure that existing and other innovative patient tracing systems (e.g., cell phone calls and SMS reminders) 9 are activated for all enrolled patients (ART-eligible or not) who miss scheduled appointments.…”