The Future of Machine Learning and Robotics in Digital Technology for Hospitality

Abstract

The hospitality sector is undergoing a significant transformation due to the integration of machine learning and robotics into digital technology. This chapter delves into the potential future impacts of these advancements, highlighting their potential to improve guest experiences, streamline operations, and boost efficiency. Machine learning algorithms are revolutionizing personalization by providing tailored services and predictive analytics that anticipate customer needs. Robotics, including automated check-ins and concierge services, are revolutionizing service delivery, reducing human error, and improving speed, while streamlining backend processes like inventory management and predictive maintenance. The chapter discusses the future of hospitality, emphasizing the importance of machine learning and robotics in driving digital transformation, while also addressing challenges like data privacy, ethical considerations, and the need for skilled workforce adaptation.