The Future of Knowledge Work: Working Smarter and Greener in the Age of Digitalization

Abstract

This chapter investigates what forms the knowledge work design in the future on a corporate level. The future is 2030. The methodology includes 20 in-depth interviews (before and during the Covid-19 worldwide pandemic) with researchers working with these issues in the Swedish telecommunication company Telia and the Norwegian telecommunication company Telenor. These are both companies making their living from understanding the future of work on a corporate level. The difference between the two rounds of interviewing is that online homework is the actual work situation in the pandemic March–April 2020, and the interviewed believe that 50% of the work will be done online outside the workplace. The corona crisis changed the way we are working for the future.