The future of hotel electronic distribution: expert and industry perspectives

O’Connor, Peter; Frew, Andrew J.

doi:10.1016/s0010-8804(02)80016-7

Cited by 155 publications

(108 citation statements)

References 2 publications

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“…Already a complex process, yield management becomes more difficult to implement successfully due to electronic distribution channels (O'Connor & Frew, 2002). The number of available channels has increased dramatically, and each channel has different revenue characteristics, costs, and levels of control (Helsel 1 & Cullen, 2005).…”

Section: Introductionmentioning

confidence: 99%

Hotel Yield Management Practices Across Multiple Electronic Distribution Channels

O’Connor¹,

Murphy²

2008

Information Technology & Tourism

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In the hotel sector, yield management traditionally balances a supply of perishable room nights against demand by manipulating price and time of consumption. While widely accepted, Internetbased distribution channels with different cost structures complicate the process. Hotels must not only manipulate price in response to supply and demand, but must also choose which portfolio of distribution channels to use. This study investigates whether up-market European hotels use three yield management practices: varying room rates with market demand; varying participation in Internet channels with market demand; and differentiating rates on Internet channels in times of high demand. Introducing the concept of a consumer price index for hotel rates, the study found that while one quarter use the first technique, use of the two other practices was considerably lower, suggesting a lack of sophisticated yield management among participants.

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Section: Introductionmentioning

confidence: 99%

Hotel Yield Management Practices Across Multiple Electronic Distribution Channels

O’Connor¹,

Murphy²

2008

Information Technology & Tourism

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“…Online Travel Portals offer multiple options for a given search. It can serve multiple customers simultaneously; electronic markets on the internet have made it easier for consumers to search for services from various electronic markets (O'Connor & Frew, 2002). E-Commerce has revolutionized many organizations and the evolution of ICT has spurted fierce competition between organizations and have to adapt technology in order to survive in the digital space.…”

Section: Literature Reviewmentioning

confidence: 99%

The Decision Making of Business Travellers in Selecting Online Travel Portals for Travel Booking: An Empirical Study of Delhi National Capital Region, India

Datta¹,

Manohar²,

Thomas³

2018

GTG

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“…The intensity of use of information in the tourism industry raises the importance of the processes of creation, updating, processing, application, and communication of that information [18]. New marketing intermediaries formats have been announced as well as the emergence of an open and flexible multidimensional model, where the number of participants and interactions will be wider [19]. In this sense, currently the consumer maintains a very active role on the Internet, interacting and collaborating with other users, sharing knowledge and experiences through online channels, and using technology in a productive way.…”

Section: Propositionmentioning

confidence: 99%

Prospective Development of the Tourism Online Distribution Channel

B¹

2015

J Tourism Hospit

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We know of the development of the online channel in the tourism distribution system, due to the intensive application of ICT. This seems announce like a revolution in the industry, with structural changes in production, and in the behaviour of the involved agents. However, more advances in the literature are needed in order to gain theories to the body of knowledge. With this aim, qualitative research is done through in-depth interviews driven to a selection of experts in the field; managers of multi-channel distribution systems as well as of online channel in exclusive. Applying the triangulation of data methodology provides results which reveal certain types of changes, derived from the adoption of ICT, that tourism companies adopters consider as significant competitive advantages, with capability to affect companies' results and increase its power within the distribution channel. This offers great potential for the future development of the online channel and for the companies that use it exclusively.

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The future of hotel electronic distribution: expert and industry perspectives

Cited by 155 publications

References 2 publications

Hotel Yield Management Practices Across Multiple Electronic Distribution Channels

Hotel Yield Management Practices Across Multiple Electronic Distribution Channels

The Decision Making of Business Travellers in Selecting Online Travel Portals for Travel Booking: An Empirical Study of Delhi National Capital Region, India

Prospective Development of the Tourism Online Distribution Channel

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