The Future of Consumer Experience in a Science and Technology Park – Spaces to Interact

Maldaner, Luis Felipe; Fiorin, Flávia Siqueira; Simon, Luísa

doi:10.25112/rgd.v15i1.1304

Cited by 2 publications

(5 citation statements)

References 11 publications

(4 reference statements)

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“…Shared facilities attract people; they are an important component of campuses or science parks because of the opportunity for interaction they provide (Dettwiler et al , 2006; Diez-Vial and Montoro-Sanchez, 2017; Magdaniel, 2016). Campus facility management can add value for companies by offering business support services (Ahmad and Ingle, 2011; Maldaner et al , 2018) or other shared facilities such as expensive laboratory equipment (Magdaniel, 2016), equipment for developing prototypes or large spaces to run diverse activities simultaneously, to facilitate the emergence of innovative synergies (Capdevila, 2015). Burlage and Brase (1995) term these shared services as “magnets” for attracting people and stimulating conversation between them.…”

Section: Resultsmentioning

confidence: 99%

“…They set boundaries and can limit, as well as stimulate knowledge sharing between specific actors (Rinallo and Golfetto, 2011). Bearing in mind the necessary cognitive proximity of the end-users, park management can generate value by gatekeeping the network membership, (Miller et al , 2011; Wang et al , 2018) and by providing support services and organising events, which stimulate interactions (Breznitz et al , 2018; Maldaner et al , 2018).…”

Section: Resultsmentioning

confidence: 99%

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Critical success factors for campus interaction spaces and services – a systematic literature review

Jansz¹,

Mobach²,

Dijk

2020

JFM

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Purpose The purpose of this paper is to create an overview of current literature and identify gaps in what is known about stimulating interaction through spaces and services provided on university campuses. Design/methodology/approach The authors used the preferred reporting items for systematic reviews and meta-analyses (PRISMA) statement methodology for systematic literature review. In total, 3,616 articles were screened, 31 articles were included. Facility Directors from 13 Dutch Universities were asked to define the search terms related to services. Findings Spaces and services were mostly studied separately. The majority of papers (18/31) were based on perceptions (surveys or interviews). The following critical success factors were identified in the literature: geographic proximity, cognitive proximity, scale, transitional spaces, comfort and experience, shared facilities and events, local buzz and networks. These factors are interrelated. The authors present a new relational model, from spaces and services, through interaction to innovation, visualising how the identified papers are related. Research limitations/implications The scope of possible findings may have been narrowed because prior relevant studies were rather limited and as a consequence of the search strategy designed to limit the number of unrelated hits. Some knowledge gaps may not have been identified, as only a few mainstream concepts related to the critical success factors were used for comparison. Nevertheless, the literature review provides a reliable overview of current academic knowledge regarding critical success factors for spaces and services that stimulate interaction on campuses. Originality/value This paper offers a novel perspective by emphasising the relational chain from interaction to innovation, visualising the large diversity in research fields and summarising the critical success factors in the literature.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Critical success factors for campus interaction spaces and services – a systematic literature review

Jansz¹,

Mobach²,

Dijk

2020

JFM

View full text Add to dashboard Cite

show abstract

“…By providing collaboration content as branding partners and tenants, satisfaction with the use of social media will be achieved. This has been done by Tecnosinos, through its social media channels, actions, activities and other opportunities from partners have been shared [25]. With a team of social media specialists, it will make it easier to develop the content plan.…”

Section: B Provide Skilled and Well-trained Technical Teammentioning

confidence: 99%

“…However, holding regular meetings is also one of the activities expected by partners and tenants, so managers can develop regular agendas to initiate and facilitate these activities. This has been done by Tecnosinos managers who use online communication platforms and gatherings with tenants that allow direct interaction between them, as well as gathering tenants to evaluate and discuss interactions and communications that occur in the Tecnosinos area [25].…”

Section: More Active and Creative Managementmentioning

confidence: 99%

“…Managers can also hold networking events that can increase opportunities for collaboration between partners and tenants as well as opportunities for collaboration with other agencies or institutions, such as universities, as is done by Tecnosinos, namely holding Tecnosinos Connections and Meetup events that bring together tenants with other institutions [25]. Then, managers can register to become members of the International Association of Science Parks and Areas of Innovation (IASP).…”

Section: More Active and Creative Managementmentioning

confidence: 99%

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Action Plan for Service Quality of Science and Technology Area Based on Partners and Tenants Perception

Dyah Zahra Wati,

Eko Pujianto,

Fakhrina Fahma

2023

j. teknik industri

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Abstract— Solo Technopark as one of Science and Technology Area and also called STP develops economic potential and investment attractiveness in Surakarta through the presence of partners and tenants with offices in the area. Partners and tenants have the potential to become Surakarta’s revenue boosters through a lease and grant mechanism. STP has tried to maintain the satisfaction of partners and tenants, but there are still complaints from partners and tenants. It is necessary to improve the quality of service so that partners and tenants trust and stay at STP. This study uses Importance Performance Analysis (IPA) and Quality Function Deployment (QFD) methods to overcome these problems. The entire population became respondents in this study, there are 15 partners and tenants companies with offices at STP and were determined through purposive sampling. Data were collected using the questionnaire and interview methods for the measurement period January-March 2023. The novelty of this research is combination of five dimensions of SERVQUAL, namely tangible, reliability, responsiveness, assurance, empathy with technology and security factors. Through gap analysis, as many as 84% of 31 valid and reliable service quality attributes were stated by partners and tenants to be dissatisfied. The research results is eight priority service attributes to develop service quality improvement proposals. The four designs plan for improving service quality are investing in the latest technology and information, providing skilled and trained technical teams, recruiting social media specialists, and more active and creative management. Implementation of these action plan will increase partner and tenant satisfaction, but there are time and cost adjustments that need attention. This research also provides an understanding of attributes of science park services, provides guidance and recommendations in developing strategies or policies in the field of science park for managers and the government.

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The Future of Consumer Experience in a Science and Technology Park – Spaces to Interact

Cited by 2 publications

References 11 publications

Critical success factors for campus interaction spaces and services – a systematic literature review

Critical success factors for campus interaction spaces and services – a systematic literature review

Action Plan for Service Quality of Science and Technology Area Based on Partners and Tenants Perception

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