The function of competitive intelligence in South African insurance post-COVID-19 outbreak
Mpho L. Maluleka,
Bibi Z. Chummun
Abstract:Objectives: This article aims to examine the impact of COVID-19 on the South African insurance sector and how the integration of CI and related technologies can sustain the South African insurance sector post-COVID-19 epidemic.Method: Qualitative research with an exploratory-driven approach was used to examine the impact of the COVID-19 pandemic on the South African insurance sector. Qualitative secondary data analyses were conducted to measure insurance claims and death benefits paid during the COVID-19 pande… Show more
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