The Fourth Industrial Revolution (4IR) and its Effects on Public Service Delivery in South Africa

Layton-Matthews, Samantha; Landsberg, Chris

doi:10.36615/thethinker.v90i1.1173

Cited by 5 publications

(5 citation statements)

References 2 publications

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“…The government may play a significant role in fostering the skills required for a successful transition to 4IR (LGSETA,2020). It's interesting to note that in South Africa, the national government is principally responsible for many of these efforts in terms of education and ICT legislation and policy (Matthews & Landsberg, 2022). According to Mawela et al (2017: 149), municipalities are essential to advancing e-Government initiatives for all stakeholder participation, including, but not limited to, businesses, local communities, non-governmental organizations, and traditional leadership institutions.…”

Section: Needs For 4ir and Municipal Skillsmentioning

confidence: 99%

“…Smart solutions have the potential to create just as many issues as they aim to solve if poorly conceived or managed. As of now, it can be highlighted that properly managed 4IR technologies can assist municipalities in addressing pressing issues, enhancing service delivery, enhancing safety and security, and fostering social inclusion (Matthews & Landsberg, 2022;Shcwab, 2016& Jessop, 2016Nokele & Mukonza, 2021).…”

Section: Overview Of 4ir: Opportunities and Challengesmentioning

confidence: 99%

“…e-services, citizen portals, digital city services, and products, broadband fibre rollouts, CCTV networks, data center facilities, and private cloud offerings are just a few of the smart technologies that South African municipalities have implemented concerning municipal governance. For example, most municipalities offer free internet access in libraries and public spaces for students (LGSETA,2020:40; Matthews & Landsberg, 2022). Additionally, municipalities have implemented electronic health records in clinics, and all municipal buildings have internet connectivity, including building management systems, estate security and access control, science and technology parks, and ICT upkeep (LGSETA,2020).…”

Section: Introductionmentioning

confidence: 99%

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Embedding The Fourth Industrial Revolution (4IR) in South African Municipalities: Challenges and Prospects

Kenneth,

Makganya

2023

Int. j. soc. sci. humanit. invent.

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In South Africa, the current technology has brought multitudes of changes and transformations to the public sector and service delivery. The current state of technology allows municipalities to carry out their duties using ICT platforms successfully. E-participation, e-services, citizen portals, digital city services and goods, broadband fibre rollouts, CCTV networks, data center infrastructure, and private cloud solutions are just a few of these endeavours. The lack of integration of the smart city plan into the IDP, insufficient internal ability to support and sustain projects, and other issues may prohibit most municipalities from effectively adopting 4IR programs. limited support from a broader range of stakeholders, such as workers, communities, labourers, and businesses Among municipal departments, there is a lack of linked and coordinated thinking and activities. This study aims to assess how well the 4IR has worked to improve municipal service delivery. It is concluded that towns may be able to fully integrate modern technologies with the incorporation of 4IR technology into municipal IDP. In order to do this, a number of strategies are suggested, and a theoretical framework for the phenomena is investigated, with the goal of addressing the issues that prevent the proper application of 4IR technologies in South African Municipalities.

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Section: Needs For 4ir and Municipal Skillsmentioning

confidence: 99%

Section: Overview Of 4ir: Opportunities and Challengesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Embedding The Fourth Industrial Revolution (4IR) in South African Municipalities: Challenges and Prospects

Kenneth,

Makganya

2023

Int. j. soc. sci. humanit. invent.

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“…Analysis of these 4 categories is provided in Figure 6. Central to it all, e-Government intends to provide improved platforms for governments worldwide to facilitate and carry out their organisational and external service administration or delivery efficiently and effectively (Siau & Long, 2006;Adeyemo, 2011;Layton-Matthews & Landsberg, 2022). Literature shows that e-Government has been implemented primarily in developed countries.…”

Section: E-government Refers To "The Use By Government Agencies Of In...mentioning

confidence: 99%

“…Literature shows that e-Government has been implemented primarily in developed countries. Also, countries which are developing are also gearing up to reaping the benefits of ICT usage in public service delivery; however, most developing countries have a difficult journey of e-Governance due to various challenges such as costs and infrastructure demands (Akileswaran & Hutchinson, 2019;Layton-Matthews & Landsberg, 2022). Table 6 Source: (Bashir, et al, 2021;EkStep Foundation, 2019;Adeyemo, 2011;European Cmmission, 2014;Ministry of Information and Communication Technology, 2013;Mazoka, 2013).…”

Section: E-government Refers To "The Use By Government Agencies Of In...mentioning

confidence: 99%

The impact of the acceleration of innovation strategies in service delivery performance within the Fourth Industrial Revolution era: a case of a provincial public institution.

Mzileni

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The world is currently in the Fourth Industrial Revolution, characterised by fast-advancing digital technologies. Digital technologies such as the internet of things, artificial intelligence, robotics, autonomation, 3D printing, cloud computing, nanotechnology, and many other similar technologies, directly and indirectly affect the way of life. This direct and indirect effect is prolificated by the ability of digital technologies to influence communication, information, knowledge and daily operations in all aspects of life at home, in society and at the workplace level. The growth or advances of digital technologies is said to be at an unprecedented speed. It comes with rapid changes that have made the 21st-century global economy and environment volatile, uncertain, complex and ambiguous. This complex nature of the modern environment presents uncertainties, and amid it, organisations must deal with the changes and continue to operate efficiently and effectively. As a result, there has been an observed paradigm shift in public service delivery and administration where governments across the world utilise information and communication technology, digital technologies and the Internet to improve operations and service delivery. For instance, innovation strategies such as e-Government exemplify the adoption and utilisation of technologies in state services. This study aimed to investigate the impact of the accelerating innovation strategies in service delivery within this Fourth Industrial Revolution era. A qualitative approach to best respond to the research questions and used purposive sampling to identify the most relevant participants. The population of this study was KwaZulu Natal Treasury employees and study size and sample was eight staff members from the IT and Systems Units within Treasury. Data was collected through open-ended semi-structured interviews. The collected data was reviewed, synthesised and interpreted through thematic analysis. A rigorous analysis of primary data led to the findings of unequal levels of innovation within Treasury. Implying that some units or departments invest in innovations more than others. Further findings showed that the adopted innovations proved to be beneficial in terms of improving service delivery. Leading to the conclusion that taking full advantage of innovation technologies and systems could be advantageous for the department. Additionally, this study found that adopting 4IR technologies, digital services, ICT infrastructure, and innovation strategies relies on budget sufficiency. Therefore, accelerating innovation systems and processes in service delivery requires the department, its leaders, and management to embrace and invest in innovation.

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Strategically aligning human resources skills in preparation for the Fourth Industrial Revolution

Mkhize

Parumasur

2022

CGOBR

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Preparing for the Fourth Industrial Revolution (4IR) is imperative to facilitate the survival of businesses through effective manpower planning. Layoffs, in a country tormented by escalating unemployment, will be futile and will exacerbate the already unsurmountable unemployment problem. The obvious action is to prevent the loss of social capital and for human resource (HR) managers to upskill employees and find the right skills for the job in an effort to align HR skills required with the new opportunities that 4IR will bring to the workplace. The 4IR is at the doorstep of business. Those businesses that do not prepare adequately for it will face dramatic consequences. There is a paucity of research providing guidelines and strategies that businesses can consider and adopt in efforts to plan for the 4IR climate. This study, therefore, assesses the activities that HR managers, especially in businesses in developing countries, can adopt and engage in order to guide the organisation to have the appropriate skills and talent to transition into the 4IR work environment. The study adopts a grounded theory approach to explore what is needed to achieve a sustainable 4IR. It provides HR professionals with insight into the 4IR skills alignment framework, digital skills and competencies needed in the 4IR and recommendations to enable practitioners to effectively prepare for the 4IR (Adams, 2006; South African Board for People Practices [SABPP], 2012). HR managers play a pivotal role in predicting future changes that affect the workforce and in guiding the organisation to transition from a values-driven standpoint.

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The Fourth Industrial Revolution (4IR) and its Effects on Public Service Delivery in South Africa

Cited by 5 publications

References 2 publications

Embedding The Fourth Industrial Revolution (4IR) in South African Municipalities: Challenges and Prospects

Embedding The Fourth Industrial Revolution (4IR) in South African Municipalities: Challenges and Prospects

The impact of the acceleration of innovation strategies in service delivery performance within the Fourth Industrial Revolution era: a case of a provincial public institution.

Strategically aligning human resources skills in preparation for the Fourth Industrial Revolution

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