The four stages of the knowledge sharing process in SMEs

Abstract

This paper takes an exploratory and qualitative stance to investigate and understand how employees within SMEs share their knowledge in a dyadic situation. The research is set in an Indian context. Through participant observation and interviews with both supervisors and employees, we unmask the four essential stages of the dyadic process through which knowledge sharing occurs: identification, medium selection, engagement, and feedback. Based on our findings, we highlight theoretical and practical implications for SME business leaders.

Why should I let them know? Effects of workplace incivility and cynicism on employee knowledge hiding behavior under the control of ethical leadership

“…The country or geographical context explains underlying nuances related to how people perceive, behave and their impact on workplace outcomes (Anand and Walsh, 2020). Thus, from a context perspective, this study complements those few studies that have explored KH in India before (Aljawarneh and Atan, 2018; Arshad and Ismail, 2018).…”

Entrepreneurs’ Decisions in Perceived Environmental Uncertainty

“…We followed an inductive, qualitative, and exploratory approach to the data analysis in an effort to identify the key concepts in the data (Anand and Walsh, 2020). Categories, properties and themes were constructed by interpreting the data to form a generalized substantive-level theory (Strauss and Corbin, 1998).…”

Web 2.0 and Knowledge Sharing. A Literature Review

“…The emphasis on knowledge creation is based on pragmatic knowledge in which group members create knowledge by transforming it. Universities have played a critical role in knowledge transformation through their involvement in innovation, teaching, and research [21], as discussed in [6,9]. Organizations create knowledge by establishing organizational processes to disseminate the created knowledge in the company's products, services and systems.…”

“…The literature supporting this research study discussed the areas of KM, KS, VCoP and Web 2.0 as enablers of KS. The study is based on the knowledge creation theories and processes developed by [14][15][16], the CoP concepts developed by [17][18][19][20], and the KS stages model developed by [21].…”

“…could strengthen the relationship between knowledge seekers and knowledge contributors; and (4) in the feedback stage, seekers evaluate whether the needed knowledge is transferred and if it is adequate and served the intended purpose[21].Researchers have systematically reviewed trends and issues that would affect KM and KS. Their research described several KM and knowledge transfer enablers and barriers.…”