“…Meanwhile, studies ex-ante and ex-post the financial market disturbance focussed on governance, risk exposure, non-compliance to regulatory requirements among others (Amuakwa- Mensah & Boakye-Adjei, 2015;Benson, 2019;Madugu, Ibrahim, & Amoah, 2020;Matey, 2019;Osman, 2019). Indeed, recent studies document evidence of the positive effects of these factors and the performance of financial institutions (Awo & Akotey, 2019;Nyarko, Yusheng, & Zhu, 2017;Osman, 2019). However, the nature of systems, technology, products, operations, and processes installed for delivering the financial service is incidentally for the firm's survival (Mwashiuya & Mbamba, 2020;Prema, 2020).…”