The fusion center literature is limited and lacks consensus regarding operational focus and strategic priorities. Perhaps the lone consistent finding in this literature is the lack of awareness among outsiders regarding what fusion centers do and the capabilities they provide. Contemporary communication research indicates the Internet serves as the primary source of information to inform what they do not understand. The present study employs a mixed methods approach that combines a content analysis of fusion center web content with fusion center self-report data gleaned from a federally funded project. This study encompasses 74 of the 77 primary and officially recognized fusion centers in the United States. Results indicate that centers provide limited information online about their organization and significantly under-report their activities and capabilities online in comparison to self-reported tasks. Information available online through official fusion centers websites is poor at best. Fusion centers self-report to engage in tasks consistent with their information sharing and analytic mission. A context for the findings is provided, in addition to recommendations and study limitations.
KeywordsFusion center, Intelligence, Information sharing, Content analysis Citation Carter, J. G., Lewandowski, C., & May, G. (2016). Disparity between fusion center web content and self-reported activity. Criminal Justice Review, 41(3), 335-351. 1 Despite their having received substantial resources and serving as a critical source of terrorism and crime information for all levels of law enforcement, little is known about these centers. When ambiguity surrounds something of interest in contemporary society, law enforcement and the general public often rely upon information gathered from the Internet to develop a sense of understanding. Unfortunately, this information -even from an organization's official website -may not be all-inclusive and representative of the organization. As a result, the perceptions developed by law enforcement and the general public based on this information may be inaccurate and can lead to declines in perceived legitimacy and limitations of functional capability.Put simply, outsiders may perceive fusion centers to be of limited value and may not seek to interact with a fusion center in light of this perception. Though the research evidence regarding fusion centers is sparse, a common finding is that law enforcement personnel as well as the general public are unaware of fusion center capabilities and that fusion centers desire a capacity to market their resources and mission information. The present study examines online content within official websites, or webpages, from each of the primary and secondary fusion centers in the U.S. and compares this content with data collected from the centers as part of a federally funded project.This approach allows for a comparison of self-reported fusion center activity (i.e., what they are doing) and web-based information intended to inform outsiders of fus...