The faculty versus librarians in the acquisitions process: A comparative analysis

Osiobe, Stephen A.

doi:10.1016/0364-6408(81)90054-5

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Cited by 3 publications

(2 citation statements)

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“…Prior to the emergence of a digitized environment in the mid-1990, library users were regarded as patrons and library managers emphasized on the collections' development (Osiobe, 1981;Haider, 1996) and book availability (Rashid, 1990) rather than on service provision.…”

Section: Library Usementioning

confidence: 99%

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Wang¹

2012

Advances in Customer Relationship Management

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Section: Library Usementioning

confidence: 99%

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Wang¹

2012

Advances in Customer Relationship Management

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“…Libraries today must find ways to optimize operations, minimize resources, enhance services, extend market penetration, and serve customers (Abram, 2007). Prior to the emergence of a digitized environment in the mid-1990, library users were regarded as patrons and library managers emphasized on the collections' development (Osiobe, 1981;Haider, 1996) and book availability (Rashid, 1990) rather than on service provision.…”

Section: Library Usementioning

confidence: 99%

Advances in Customer Relationship Management

Catalán-Matamoros¹

2012

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Dr Daniel Catalán-Matamoros was born in Spain, but he has been living in many other countries such as Sweden, Norway and Denmark. He is a PhD, holding a Msc in Mass Communication with expertise in Public Relations. Daniel got a wide experience by working in public administrations being responsible for institutional relations and users satisfaction. His main professional activity has always been dealing with how to promote good relationships with partners and stakeholders. CRM has been always a philosophy in his work which has practiced in many public organisations such as the European Centre for Disease Prevention and Control where he was responsible for the CRM project. Daniel Catalán-Matamoros is convinced that managing good customer relationships is a key element for the success of any organization.

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An examination of library use for improving services on the IT impact

Wang

Perng

et al. 2009

2009 IEEE International Conference on Virtual Environments, Human-Computer Interfaces and Measurements Systems

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The faculty versus librarians in the acquisitions process: A comparative analysis

Cited by 3 publications

References 3 publications

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

Advances in Customer Relationship Management

An examination of library use for improving services on the IT impact

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