“…Libraries today must find ways to optimize operations, minimize resources, enhance services, extend market penetration, and serve customers (Abram, 2007). Prior to the emergence of a digitized environment in the mid-1990, library users were regarded as patrons and library managers emphasized on the collections' development (Osiobe, 1981;Haider, 1996) and book availability (Rashid, 1990) rather than on service provision.…”