The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis

Giménez-Moreno, Rosa; Vayá, Alicia Ricart

doi:10.17398/2340-2784.44.239

Cited by 4 publications

(3 citation statements)

References 28 publications

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“…Written registers include business emails (Gimenez-Moreno & Skorczynska, 2013), legal documents (Ingham, 2016; Poole, 2021), novels of Charles Dickens (Egbert & Mahlberg, 2020), news articles (Clarke et al, 2021), and corporate annual reports (Bu et al, 2020; Ren & Lu, 2021). For example, Poole (2021) examined stance adverbs in law written registers and compared the use and function of stance adverbs in different judicial texts.…”

Section: Resultsmentioning

confidence: 99%

Mapping the Field of Register Studies: A Bibliometric Analysis

Sun,

Wang

2023

SAGE Open

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This paper provides a diachronic and bibliometric overview of register studies in the past decade. A total of 545 articles were selected from the field of linguistics of the database of Web of Science Core Collection for the analysis. For bibliometric analysis, CiteSpace and VOSViewer were used in order to reveal the co-citation analysis, the high-frequency keywords, keyword clusters, and the timeline of the keyword network in register studies. The results are summarized as follows. First, register studies have been gaining considerable academic attention in the examined years. Second, the major theoretical origins of register studies were text linguistics, systemic functional linguistics, and sociolinguistics. Third, corpus analysis and discourse analysis are the main research methods, followed by genre analysis, and conversation analysis. Fourth, important research themes were extracted and classified based on the following dimensions of register studies, namely, linguistic features, register types, register variations and pragmatic function. Furthermore, Teaching and education was an important dimension in register studies. Fifth, the recent research tended to focus on the register variations caused by the audiences, and corpus analysis and discourse analysis were widely used for broad analyses in different register studies. This bibliometric analysis also shows that online registers have become the research hotspot.

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Section: Resultsmentioning

confidence: 99%

Mapping the Field of Register Studies: A Bibliometric Analysis

Sun,

Wang

2023

SAGE Open

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“…However, a personal approach in Peninsular Spanish is not a synonym of informality, as Spanish speakers place a high value on respect and formal language use in many contexts, particularly in business and academic settings. This is reflected in the use of formal pronouns (e.g., usted instead of tú ), the use of titles and surnames, the use of formulaic language versus colloquial expressions, and the use of full forms instead of abbreviations (Giménez-Moreno & Skorczynska, 2013; Lorenzo-Dus & Bou-Franch, 2013).…”

Section: Moves and Conversational Human Voice In Response Emails To C...mentioning

confidence: 99%

Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch

Elektra Van Herck,

Vangehuchten

2023

International Journal of Business Communication

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In spite of the rise of new media in a B2C context, companies still prefer to handle complaints privately. As such, many complaints are handled via email resulting in a professional communication genre of its own. In this study we performed a cross-cultural genre analysis to understand the specific discourse structure of the moves within response mails to complaints, on the one hand, and the importance of the communicative function of Conversational Human Voice within this genre, on the other. With this aim, we collected authentic organizational email replies to complaints from telecom companies active in the UK and Spain (36 and 44 emails respectively). The results indicate that the British and Spanish data sets show a similar discourse structure in terms of move frequency. The submoves that are prototypical for all data sets are Greeting, Explanation, Conclusion, and the closing submoves Sign-off and Signature. The data sets differ mainly in their frequency for the interpersonal submoves Empathy, Gratitude, and Apology, which are more prevalent in the English corpus, and the more business-oriented moves, such as Contact reason, Marketing, and Future contact, which are mainly present in the Spanish corpus. This suggests that organizational email replies to complaints are a rather conventionalized genre, with some linguacultures putting more effort in company-customer interactions by using more interpersonal submoves. Regarding the cross-cultural analysis of the expression of Conversational Human Voice we observed an influence of the respective linguacultures in the sense that the Spanish data are less personal and less invitational than the English mails, although they present more empathetic intensifiers. Furthermore, both data sets show only a limited extent of informal language. We evaluate these findings in the light of previous work.

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“…Formal emails demand official signatures to verify the sender's identity. Research indicates that a consistent signature enhances the communication's authenticity (Giménez-Moreno & Skorczynska, 2013). Emails begin with greetings and end with closure remarks.…”

Section: Email Communicationmentioning

confidence: 99%

Analyzing Email Communication Patterns Among Bachelor of Information and Communication Technology Education (BICTE) Students: A Case Study

Ghimire

2023

Innov. Res. J.

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This study explores the difficult scenery of email communication between undergraduate students enrolled in the Bachelor of Information and Communication Technology Education (BICTE) program within the university. The research explores various facets of email usage, including structure, literacy, and performance, shedding light on the prevalent challenges faced by students in effectively conveying messages. Significant findings encompass issues such as inapt structure, the absence of vital information, empty subjects, casual language, and the tendency to send multiple emails at once. Through the analysis of 175 actual emails exchanged between students and department heads, the study seeks to unravel patterns, trends, and deficiencies in email communication. The identified challenges underscore the importance of enhancing digital literacy and communication skills among BICTE students, addressing the delicate balance between formality and informality in academic emails, and promoting organized correspondence to facilitate a positive and efficient learning environment. The insights gleaned from this research aim to inform strategic improvements in communication training within the BICTE program, ultimately fostering a more effective and professional email communication culture.

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The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis

Cited by 4 publications

References 28 publications

Mapping the Field of Register Studies: A Bibliometric Analysis

Mapping the Field of Register Studies: A Bibliometric Analysis

Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch

Analyzing Email Communication Patterns Among Bachelor of Information and Communication Technology Education (BICTE) Students: A Case Study

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