The experience of emotion: Directions for tourism design

Volo, Serena

doi:10.1016/j.annals.2020.103097

Cited by 87 publications

(49 citation statements)

References 82 publications

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“…Furthermore, during cruises, tourists can visit and purchase items at multiple destinations. When designing and planning tourism products, companies should incorporate more regional and cultural products and create unique regionally imprinted souvenirs ( Volo, 2021 ).…”

Section: Resultsmentioning

confidence: 99%

Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China

Jiao

Hou²,

Lau

2021

Front. Psychol.

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After around four decades of fast growth, the cruise industry has become the most profitable and dynamic segment in the entire global leisure and tourism sector. Behind this growth is a significant shift in the profile of cruise consumers/passengers/tourists, with growth rates twice as fast as those of other types of tourists. China has become a strategic emerging market for the global cruise industry, quickly developing their cruise reception business and holding about 10% of the market share of global cruisers. In this paper, we examine and categorize various travel motivations of Chinese cruise tourists by means of a questionnaire via factor analysis, mean analysis, and K-cluster analysis. The results of the study indicate that Chinese cruise tourists are primarily encouraged to participate in cruise tourism by the motivational dimensions of family leisure/relaxation, natural and cultural exploration, bond/communication, social respect, tourism shopping, and cruise-promotion information sources. The strongest motivations for Chinese cruise tourists were found to be family leisure/relaxation and natural/cultural exploration. We identify four types of cruisers using the K-means cluster method. We find that for all cruiser demographics, leisure/relaxation is the most important motivational factor. Based on these results, we propose some specific solutions for expanding the customer pool in the Chinese cruise market.

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Section: Resultsmentioning

confidence: 99%

Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China

Jiao

Hou²,

Lau

2021

Front. Psychol.

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“…When tourists feel that they could control (vs not) their journey, they cognitively believe that they could (vs not) match their expectations at destinations (Narangajavana et al, 2017). Matching the events' expectations (vs not) influences tourists to have positive emotions (vs negative) (Volo, 2021). Positive emotions (vs negative) drive tourists to increase (vs decrease) the probability of internal attribution toward their experiences at destinations (Toti et al, 2021;Jackson, 2019).…”

Section: Second Themes: Individual Self-esteem Residents Awareness and Information As Tourists' Locus Of Control Antecedentsmentioning

confidence: 99%

Tourists’ interpretations toward tourism destinations: viewpoint to apply locus of control theory

Saleh

2021

TRC

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Purpose Studying tourist behavior provides the privilege of diverging in the competition between destinations to attract tourists. Previous studies have explored the effects of tourist behavior on brand satisfaction, attachment and loyalty. However, there is a lack of studies that investigated the intuition behind shaping tourist behavior. To address this issue, this study aims to contribute to providing a viewpoint to apply locus of control (LOC) theory in the tourism context. LOC studies how individuals believe in controlling their feelings and judgment toward events.

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“…In the study about awe experience by Lu et al (2017), it reveals that awe experience is a crucial mechanism that connects tourists' perceived surroundings and satisfaction. Therefore, tourism experience designers should include elements of novelty and surprise in their products and services as these elements have significant effect on emotional and memorable tourism experiences (Volo, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Tourists’ Emotional Experiences at Tourism Destinations: Analysis of Social Media Reviews

Ghazali

Radha

Mokhtar

2021

Journal of Event, Tourism and Hospitality Studies (JETH) Vol.1, July 2021

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Experiential aspect of consumption has becoming more important in the era of social media. Social life has changed. Today, people are exposed to overflowing information; voluntarily or involuntarily. Almost everyone can express their emotional experience about tourism destinations, which may influence viewers’ response and their purchasing decision. Thus, this study was conducted to identify the salient domains of emotional experiences remembered and recalled by tourists in the online social environments. Content analysis method was utilized to uncover the common themes from 200 online reviews about tourism destinations in Malaysia. The study revealed the presence of cognitive and affective components in online reviews. It also discovered that tourists attributed their emotional experience to concrete factors, which include core (activities) and facilitating components (accommodation, food and beverages and transportation). This in-depth analysis of unstructured text reviews captured some clues about tourists’ emotional experience that would help tourism providers in developing strategies that can stimulates desired emotion, improve positive electronic word of mouth (eWOM) transmissions, which later may contribute to building a destination brand that resonates with its consumers.

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The experience of emotion: Directions for tourism design

Cited by 87 publications

References 82 publications

Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China

Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China

Tourists’ interpretations toward tourism destinations: viewpoint to apply locus of control theory

Tourists’ Emotional Experiences at Tourism Destinations: Analysis of Social Media Reviews

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