The Expectations and Perceptions of ED Patients

Boxer, Bruce Alan; Goldfarb, Ellen M. Boxer

doi:10.1016/j.jen.2007.08.025

Cited by 2 publications

(3 citation statements)

References 5 publications

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Section: Introductionmentioning

confidence: 99%

“…Patient satisfaction refers to the subjective experience of the user of the health system (Boxer & Boxer Goldfarb, 2009). A satisfied patient better adheres to treatment, makes fewer malpractice complaints and is more willing to return to the service than otherwise (Boxer & Boxer Goldfarb, 2009). When a person goes to an emergency department, he or she is normally accompanied by a family member, friend or carer, who in many cases will give emotional support and will be able to give relevant information about the functional status of the patient (Ekwall, Gerdtz, & Manias, 2008;Nikki, Lepistö, & Paavilainen, 2012).…”

Section: Introductionmentioning

confidence: 99%

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Factors associated with patients’ and companions’ satisfaction with a hospital emergency department: A descriptive, cross‐sectional study

2019

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Aim The aim was to study the level of satisfaction with an emergency department and to identify the factors associated with satisfaction. Design This research consisted of a descriptive, cross‐sectional study. Methods The study population was composed of patients and companions who visited the emergency department during a three‐month period. The patients were selected randomly from the register of visits to the emergency department during the period of study. Sociodemographic variables and variables related to the attention received were studied through questionnaires (response rate 33%). Results Older age was associated with greater satisfaction ( p = 0.002), as was female sex ( p = 0.013) and greater optimism ( p < 0.001). Greater control of pain was a factor associated with satisfaction ( p = 0.033), as was the perception of a shorter waiting time before the medical visit ( p < 0.001).

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Factors associated with patients’ and companions’ satisfaction with a hospital emergency department: A descriptive, cross‐sectional study

2019

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“…Service quality largely determines patient satisfaction [ 3 , 4 , 5 ]. A popular and widely used definition of service quality is conformance to the patient's expectations [ 1 , 6 , 7 ], and that serves as a reference point in patients' assessment of health care performance [ 6 ].…”

Section: Introductionmentioning

confidence: 99%

Gap Analysis between Perceptions and Expectations of Medical-Surgical Patients in a Public Hospital in Saudi Arabia

Al-Momani¹

2015

Med Princ Pract

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Objectives: To investigate patients' satisfaction with nursing care by measuring the gap between patients' expectations of care and perceptions of the actual care provided and to identify the areas of nursing care that need improvement. Subjects and Methods: A cross-sectional survey was conducted among patients who were admitted to the Departments of Medicine and Surgery at King Saud Medical City, Riyadh, Saudi Arabia. A modified Service Quality (SERVQUAL) instrument was adapted to collect information from a convenience sample of 432 patients from November 25, 2012, to February 3, 2013. The instrument comprised 22 pairs of questions assessing 5 dimensions of the nursing care provided to patients during hospitalizations. The mean patient expectations and perceptions as well as the gap score values for each dimension of nursing service were tested for differences between the mean scores of the sample at a level of significance of 0.05 using a t test. Results: The gap score for all of the 5 dimensions of nursing services were: responsiveness, -1.71; reliability, -1.48; tangibles, -1.36; assurance, -1.26, and empathy, -0.96. Service quality across the dimensions of responsiveness and reliability was statistically significant (p < 0.05). This result indicated that patients were not satisfied with the nursing service quality in relation to all dimensions. Conclusion: Our study showed negative gaps for the 5 nursing service quality dimensions evaluated. This could provide nurses with information about the aspects of nursing care that promote more positive patient outcomes and satisfaction.

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The Expectations and Perceptions of ED Patients

Cited by 2 publications

References 5 publications

Factors associated with patients’ and companions’ satisfaction with a hospital emergency department: A descriptive, cross‐sectional study

Factors associated with patients’ and companions’ satisfaction with a hospital emergency department: A descriptive, cross‐sectional study

Gap Analysis between Perceptions and Expectations of Medical-Surgical Patients in a Public Hospital in Saudi Arabia

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