“…This is particularly true for Internet-based businesses, due in large part to the ongoing development of IP-based technologies and declining costs (Leida, 1998;McKnight & Bailey, 1997;Odlyzko, 1998). Extrapolating from the growth of the Internet, some industry observers (Bos & Leroy 2001;Traupman, O'Connell, Minnis, Jadoul, & Huterer, 1999;Venken, Vleeschauwer, & Vriendt, 2001) expect that the primary network of the future will be IP-based. Included in this framework is voice traffic, which has been emerging as an Internet application in recent years.…”