The evolution of smart hotels: A bibliometric review of the past, present and future trends

Liu, Xiaoyan; Wider, Walton; Fauzi, Muhammad Ashraf; Jiang, Leilei; Udang, Lester Naces; Hossain, Syed Far Abid

doi:10.1016/j.heliyon.2024.e26472

Heliyon

2024

DOI: 10.1016/j.heliyon.2024.e26472

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The evolution of smart hotels: A bibliometric review of the past, present and future trends

Xiaoyan Liu,

Walton Wider,

Muhammad Ashraf Fauzi

et al.

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2024

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References 87 publications

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Factors influencing consumer behavior towards intention and the selection of luxury hotels in Malaysia using Theory of Planned Behavior

Chee Hoo,

Mei Poh,

Kamran Khan

2024

Innovative Marketing

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This study aimed to examine the impact of the Theory of Planned Behavior on Malaysian luxury hotel selection. To achieve this objective, the study examined the influence of attitude, subjective norms, perceived behavioral control, and fake reviews on the choice of luxury hotels in Malaysia. The study also investigates whether intention mediates the relationship between these variables and luxury hotel selection. The research method was quantitative in nature and to collect the necessary data, convenience sampling was used on an online questionnaire, resulting in 400 valid responses. The respondents were residents of Malaysia aged over 18 years old who had stayed at luxury hotels before, as they are qualified to answer the research objectives. For this study, four- and five-star hotels are considered as luxury hotels. The collected data were then analyzed using IBM SPSS version 26, using descriptive, regression, and mediation analysis through Hayes process. The results from the regression analysis revealed the predictive power of each variable, while the mediation analysis demonstrated that intention mediates the relationship between attitude, subjective norms, and perceived behavioral control in luxury hotel selection. According to this study, attitude, subjective norms, perceived behavioral control, and fake reviews influence luxury hotel choices. Intention significantly mediates the association between attitude, subjective norms, perceived behavioral control, fake reviews, and luxury hotel choices.

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Factors influencing consumer behavior towards intention and the selection of luxury hotels in Malaysia using Theory of Planned Behavior

Chee Hoo,

Mei Poh,

Kamran Khan

2024

Innovative Marketing

View full text Add to dashboard Cite

show abstract

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The evolution of smart hotels: A bibliometric review of the past, present and future trends

Cited by 1 publication

References 87 publications

Factors influencing consumer behavior towards intention and the selection of luxury hotels in Malaysia using Theory of Planned Behavior

Factors influencing consumer behavior towards intention and the selection of luxury hotels in Malaysia using Theory of Planned Behavior

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