The evidence for and against ‘PhysioDirect’ telephone assessment and advice services

Foster, Nadine E; Williams, Bronwen; Grove, Sean; Gamlin, Jill; Salisbury, Chris

doi:10.1016/j.physio.2010.05.003

Cited by 26 publications

(34 citation statements)

References 19 publications

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“…101 Improved access to physiotherapy is one of the key arguments for the use of PhysioDirect telephone advice and treatment services. 102 Most patients interviewed who were randomised to PhysioDirect and telephoned the service had little problem accessing it, finding it quick and easy.…”

Section: Access To Physiotherapy Via Physiodirectmentioning

confidence: 99%

A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy

Salisbury

Foster

Hopper

et al. 2013

Health Technol Assess

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This report should be referenced as follows: Salisbury C, Foster NE, Hopper C, Bishop A, Hollinghurst S, Coast J, et al. A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of 'PhysioDirect' telephone assessment and advice services for physiotherapy. Health Technol Assess 2013;17(2). This journal is a member of and subscribes to the principles of the Committee on Publication Ethics (COPE) (http://www.publicationethics.org/). Health Technology Assessment is indexed and abstracted inEditorial contact: nihredit@southampton.ac.ukThe full HTA archive is freely available to view online at http://www.hta.ac.uk/project/htapubs.asp. Print copies can be purchased from the individual report pages. Criteria for inclusion in the Health Technology Assessment journalReports are published in Health Technology Assessment (HTA) if (1) they have resulted from work for the HTA programme or, originally commissioned by the Medical Research Council (MRC) and now managed by the Efficacy and Mechanism Evaluation programme which is funded by the MRC and NIHR, and (2) they are of a sufficiently high scientific quality as assessed by the reviewers and editors.Reviews in Health Technology Assessment are termed 'systematic' when the account of the search appraisal and synthesis methods (to minimise biases and random errors) would, in theory, permit the replication of the review by others. HTA programmeThe HTA programme, part of the National Institute for Health Research (NIHR), was set up in 1993. It produces high-quality research information on the effectiveness, costs and broader impact of health technologies for those who use, manage and provide care in the NHS. 'Health technologies' are broadly defined as all interventions used to promote health, prevent and treat disease, and improve rehabilitation and long-term care.The research findings from the HTA programme directly influence decision-making bodies such as the National Institute for Health and Clinical Excellence (NICE) and the National Screening Committee (NSC). HTA programme findings also help to improve the quality of clinical practice in the NHS indirectly in that they form a key component of the 'National Knowledge Service'.For more information about the HTA programme please visit the website: http://www.hta.ac.uk/ This reportThis issue of Health Technology Assessment contains a project originally commissioned by the MRC but managed by the Efficacy and Mechanism Evaluation Programme. The EME programme was created as part of the National Institute for Health Research (NIHR) and the Medical Research Council (MRC) coordinated strategy for clinical trials. The EME programme is funded by the MRC and NIHR, with contributions from the CSO in Scotland and NISCHR in Wales and the HSC R&D, Public Health Agency in Northern Ireland. It is managed by the NIHR Evaluation, Trials and Studies Coordinating Centre (NETSCC) based at the University of Southampton.The authors have been wholly responsible for all data collection, analysis and interpretation, and for w...

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Section: Access To Physiotherapy Via Physiodirectmentioning

confidence: 99%

A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy

Salisbury

Foster

Hopper

et al. 2013

Health Technol Assess

View full text Add to dashboard Cite

show abstract

“…Moll van Charante et al found considerable variation among nurses making telephonebased assessments and referral decisions. 53 The evidence from physiotherapy studies on patient safety or referral quality is more mixed, with eight studies concluding that direct access does not pose a risk to public safety, [54][55][56][57][58][59][60][61] three with equivocal findings, [62][63][64] and three with at least partially negative findings. [65][66][67] The main recommendation from this latter group was the need for relevant training to improve assessment and referral skills.…”

Section: Direct Access In Other Areas Of Regulated Healthcarementioning

confidence: 99%

The risks and benefits of direct access

2014

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“…A study found direct access to nursing services reduced GP workloads by 50% and no adverse effects were linked with these services (Lattimer et al, 1998). Historically, GPs have been dissatisfied with waiting times for physiotherapy (Foster et al, 2011). Foster et al (2011 found that GPs were more likely to refer their patients to orthopaedic consultants rather than to physiotherapy due to the difficulty of access for their patients.…”

Section: Introductionmentioning

confidence: 99%

A qualitative work-based project exploring general practitioners' views of the Physio Direct telephone service

Mant

Pape

2018

International Journal of Therapy and Rehabilitation

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The evidence for and against ‘PhysioDirect’ telephone assessment and advice services

Cited by 26 publications

References 19 publications

A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy

A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy

The risks and benefits of direct access

A qualitative work-based project exploring general practitioners' views of the Physio Direct telephone service

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