2012
DOI: 10.15388/ekon.2012.0.884
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The Ethics of Banking: Analysis and Estimates

Abstract: With the banking business developing, the system of bank values is becoming increasingly relevant. Adherence to the norms of the bank’s ethics helps developing and improving ties among the bank’s employees as well as relations with the clients. Appropriate behaviour and social culture on the part of the staff shape the image of the bank and stimulate loyalty in the clients. The sophisticated and reliable operation of banks can be judged both in terms of its legal and economic aspects, and ethics. The article a… Show more

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Cited by 3 publications
(4 citation statements)
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“…Key commitments of this code included professional behavior, fairness and being reasonable when handling customers and considering issues related to products and services to be within ethical paradigm (KBA, 2001). However, the situation on the ground suggests the opposite as supported by Jasevičienė (2012) that the codes of ethics for most banks are mechanical, and failed to place much emphasis on complying with ethical norms. Since the success of commercial banks in Kenya depends to a large extent on trust as well as confidence the stakeholders have in them, ethical behavior and values play a very critical role in the creation of confidence and mutual trust they need in order to better their performance (Levine, 2004).…”
Section: Commercial Banks In Kenyamentioning
confidence: 99%
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“…Key commitments of this code included professional behavior, fairness and being reasonable when handling customers and considering issues related to products and services to be within ethical paradigm (KBA, 2001). However, the situation on the ground suggests the opposite as supported by Jasevičienė (2012) that the codes of ethics for most banks are mechanical, and failed to place much emphasis on complying with ethical norms. Since the success of commercial banks in Kenya depends to a large extent on trust as well as confidence the stakeholders have in them, ethical behavior and values play a very critical role in the creation of confidence and mutual trust they need in order to better their performance (Levine, 2004).…”
Section: Commercial Banks In Kenyamentioning
confidence: 99%
“…However, these approaches were perceived by employees to be manipulative and intrusive. For example, Jasevičienė (2012) found that most banks had mechanical codes of ethics which failed to emphasize compliance with the ethical norms of the banks, resulting in an increase in the number of protests and annoyance from customers. Some of the studies reviewed above found in several organizations that codes of ethics are assumed by employees to be mechanical and have not generated much in enhancing ethical compliance of employees.…”
Section: Research Problemmentioning
confidence: 99%
“…Although it seems simple, if it is not done and supervised well, the results will not look satisfactory. This can also impact the site manager's commitment to the ethical moral development of the information system that has been constructed (Jasevičienė, 2012).…”
Section: Introductionmentioning
confidence: 99%
“…In the banking system, business ethics plays an important role in developing the internal relationship (among staffs, departments) and external relationship (with customers, business partner, and the community) (Icke et al, 2011). Business ethics is not only the option of organization behavior, but also the option, behavior, and responsibility of the staff to themselves, to the bank, and to customers and society (Jaseviciene, 2012). However, business ethics in the banking system did not receive due attention from the bank itself and researchers (Koslowski, 2011).…”
Section: Introductionmentioning
confidence: 99%