“…In a recent discussion of the information services provided by the EPO and the type of users to whom the material was provided (Edfjäll, 2007), it was noted that demand generally for the services provided (including patent searching) had risen significantly as measured by esp@cenet use, but that the demand from advanced users was falling. Jansson's framework (Jansson, 2000) is the most representative of the classifications of users.…”