The Enablers and Disablers of E‐Commerce: Consumers’ Perspectives

Abstract

The availability and continued growth of Internet technologies (IT) have created great opportunities for users all over the globe to benefit from these services and use them in a variety of different ways. The use of IT to conduct business online is known as Electronic Commerce (E-Commerce). While developed countries have harnessed and adopted ECommerce, developing countries are not yet fully adapted to its adoption. The aim of this study is to investigate the main factors that play a role in the adoption of E-Commerce from a consumer's perceptive and, hence, develop a framework that conceptualises the influential factors (enablers and disablers) of E-Commerce. A 'grounded theory' methodology was used to collect and analyse the data and develop the proposed framework. Thus, semi-structured interviews were conducted with Saudi residents to elicit their opinions about E-Commerce enablers and disablers in Saudi Arabia. The findings of the study suggest that the factors that have the most significant impact on the adoption of E-Commerce in Saudi Arabia are security, fraud and hacking, trust, cyber-law, awareness and perceived usefulness, postal services, government e-readiness, resistance to change, the presence of commercial electronic websites, cost, tangibility, warranty, trial and experience.

Introducing public transport and relevant strategies in Riyadh City, Saudi Arabia: a stakeholders’ perspective

“…As shown in Figure 2, following up the MEDSTAR strategies, a new Riyadh Public Transport Project (RPTP) was approved in an effort to reduce car dependency and integrate the majority of the city's districts (ADA, 2013). Nevertheless, Saudi Arabia has had limited experience in providing any kind of public transport, with the only case being the Saudi Public Transport Company (SAPTCO) in Riyadh, which ceased operation in 1992 (Al-Dubikhi, 2007;Alqahtani et al, 2012).…”

“…In Asian and some Western developed cities, public transport accounts for more than 51% of daily trips while in car-orientated cities such as in the United States or the Gulf region it accounts for less than 10% (UN UN Habitat, 2010). In Riyadh City for example, the current bus service shares less than 2% of 8 million daily trips (Al-Fouzan, 2012;Alqahtani, Al-Badi, & Mayhew, 2012).…”

A Study on Developing Valid E-Service Quality Scale for Online Shopping.

“…Alqahtani et al (2012) listed the top influential factors on the e-commerce success in Saudi Arabia from the perspective of the consumer. The list included efficient delivery, e-commerce online presence, effective warranty agreements, a trial of tangible product experience and installing high quality security systems with strong encryption algorithms for the prevention of hacking and fraud.…”

The Moderating Effect of Religiosity on the Relationship between Trust and Diffusion of Electronic Commerce

“…Dealing with an unknown seller, trust is a critical feature for buyers in B2C e-commerce (Ba & Pavlou, 2002;Slyke, Belanger, & Comunale, 2004;Alqahtani, Al-Badi, & Mayhew, 2012). Since it is not judge-able by gestures (Gefen, 2002;Kong & Hung, 2006), trust convinces buyers to utilize and rely on the business technologies, which will result in enhancement of all the business sectors (Pittayachawan, 2007).…”

“…"Trust", as a subject, is being studied since last 5 decades or more, whilst English speaking countries namely; the USA, Australia and Israel have been the main focus (Jarvenpaa & Tractinsky, 1999;Kennedy, Ferrell, & LeClair, 2001;Teo & Liu, 2007). On the other, the potential e-commerce consumers residing in Libya, Bangladesh, Iran, GCC states are lagging behind (Aladwani, 2003;Dey, Nabi, & Anwer, 2009;Eid M. I., 2011;Alqahtani, Al-Badi, & Mayhew, 2012).…”