The Effects of Web Atmospherics on Entertainment Gratification and Web Irritation: Some Empirical Evidence from Online Shopping

Lim, Weng Marc

doi:10.5539/mas.v7n12p15

Cited by 12 publications

(6 citation statements)

References 47 publications

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“…Consumers were more emotionally confused (i.e., annoyed, irritated, and unnerved) when they experienced high messiness in a low crowded environment. These results support the prior literature on messiness, which suggests that messy shopping ambience can negatively affect human anxiety, distract consumers' attentions, and dilute human experiences thus leading to irritation and confusion (Ducoffe, ; Lim, ). Further, prior literature suggests an inverted U‐shaped relationship between visual complexity and customers' approach behaviors (Gilboa & Rafaeli, ; Jang et al, ).…”

Section: Discussionsupporting

confidence: 88%

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Coskun

Gupta

Burnaz

2019

J of Consumer Behaviour

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With today's cut‐throat competition, brick and mortar retailers are engaging in various in‐store elements like ambience, visual design, and social factors to entice consumers. However, these environmental stimuli if not used properly can lead to retail shopper confusion that can negatively influence shopper behavioral intentions. Drawing on the theoretical argument that information overload facilitates retail shopper confusion, two experimental studies are conducted. The findings of both studies suggest a main effect of human crowding and store messiness for each dimension of retail shopper confusion—irritation, inefficiency, and helplessness. Mediating role of retail shopper confusion between human crowding, store messiness, and shopping behavioral intentions is also examined. Interactive impact of human crowding and store messiness suggests store messiness to be more problematic. The moderating role of shopping motivations (task vs. recreational) is also examined that suggests the negative effect of retail shopper confusion for consumers pursuing recreational shopping motivations. These findings across the two studies offer a new perspective that recommend the importance of organized retail store environments. Theoretical and practical implications are discussed.

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Section: Discussionsupporting

confidence: 88%

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Coskun

Gupta

Burnaz

2019

J of Consumer Behaviour

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“…In turn, having trust in e-retailers positively influences their intentions to e-shop. These findings conform to Lim's (2013a) findings that e-shopping experiences that are fruitful, safe, and secure give rise to trust and increase the likelihood of subsequent e-purchases. Given this trait of e-CB, this study recommends that e-retailers consider engaging in follow-up activities to ensure that e-shoppers develop loyalty (i.e.…”

Section: Actual E-shopping Purchase and Post-purchase Evaluationssupporting

confidence: 92%

“…Several studies have suggested that similar forms of atmospherics in offline retailers can be applied to online retailers, called "web atmospherics" (WA), in the context of e-shopping (Eroglu et al, 2003;Dailey, 2004;Lim, 2013a). Although tools to incorporate certain offline atmospheric cues, such as touch and aroma, to the online world are available (e.g.…”

Section: Integration Of Es and Wamentioning

confidence: 99%

Antecedents and consequences of e-shopping: an integrated model

Lim

2015

Internet Research

Self Cite

106

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Purpose -The purpose of this paper is to present an integrated information systems-consumer behavior (IS-CB) model for e-shopping to examine the antecedents and consequences of e-shopping and usage behavior. Design/methodology/approach -The study tests 320 usable responses collected from e-shoppers against the integrated model using structural equation modeling. Findings -The main research results support the use of antecedents of e-shopping acceptance and usage by drawing from unified knowledge of IS and CB underpinnings. The findings show the significance of perceived value, social factors, perceived ease of use, perceived usefulness, entertainment gratification (EG), web irritation (WI), emotional state, and web atmospherics (WA) in the process of e-shopping. Practical implications -The results suggest that e-retailers should establish positive perceived value in consumers' minds and uphold trust to foster favorable attitudes and intentions toward e-shopping and actual e-shopping purchase. Proper and good construction of WA can lead to useful and easy-to-use e-shopping sites, EG, and minimization of WI. Capitalizing on online social influences also would be an advantage. Originality/value -This paper bridges a gap in the studies of IS and CB, contributing to a more comprehensive understanding of the influence of IS and CB antecedents on acceptance and usage of e-shopping.

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“…Cronbach's ␣ was 0.89 for this scale above threshold of 0.7 recommended by Nunnally and Bernstein [86]. Perceived irritation was measured by three items-scale used in previous studies [75,76,79,87]. Sample item was "I feel that most online shopping websites are irritating" (Cronbach's ␣ was 0.93).…”

Section: Methodsmentioning

confidence: 99%

“…Furthermore, perceived irritation have negative effect on vendor dynamics like competence, integrity and credibility [79]. Even with several studies of negative attributes of perceived irritation on shopping online, there has been little or no research work aimed at investigating indirect effect of perceived irritation of consumers' reviews posted online on different social media platforms.…”

Section: Moderating Role Of Perceived Irritationmentioning

confidence: 99%

Organic consumption through ICT: A moderated mediation model of consumer attitude and perceived irritation

Tariq

Tanveer

2021

HSM

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BACKGROUND: The proliferation of ICT has transformed customers’ buying patterns. The organic consumption patterns based on online consumers’ reviews were reviewed through moderated mediation model. This research paper examines the mediating role of consumer attitude in the relationship between online consumers’ reviews and organic consumption. It further examines, if perceived irritation moderates this effect. METHODS: Data were collected from 287 respondents who were experienced in online buying of organic products. Applied the PROCESS macros in IBM SPSS Statistics 23 to assess latent hypothesized relationships. IMPLICATIONS: These results have urged marketers to reconsider their strategies to treat modern consumers and scheming more artistic web pages braced with social feedback mechanism to stream organic consumption. CONCLUSIONS: The results supported that online consumers’ reviews positively influences organic consumption of Chinese. However, this effect is stronger when perceived irritation of webpages is low.

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The Effects of Web Atmospherics on Entertainment Gratification and Web Irritation: Some Empirical Evidence from Online Shopping

Cited by 12 publications

References 47 publications

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Antecedents and consequences of e-shopping: an integrated model

Organic consumption through ICT: A moderated mediation model of consumer attitude and perceived irritation

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