The Effects of Trivialization of Workplace Violence on Its Victims: Profession and Sex Differences in a Cross-Sectional Study among Healthcare and Law Enforcement Workers

Geoffrion, Steve; Goncalves, Jane; Boyer, Richard; Marchand, André; Guay, Stéphane

doi:10.1093/annweh/wxx003

Cited by 17 publications

(34 citation statements)

References 69 publications

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“…This finding adds new evidence to previous studies that found that nurses tend to tolerate some minor violence and report only severe violence since a ‘zero tolerance’ policy for violence can actually reduce their confidence in addressing violence (Beattie et al, 2020). Among male health workers, normalizing violence reduces psychological consequences, and tolerance can be formally recognized as a cognitive coping strategy of male health workers (Geoffrion et al, 2017). Nurses who are willing to tolerate psychological violence are more successful in using empathy, compassion, and mitigation techniques to buffer the nurse‐patient relationship (Yao et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

Rethinking “zero tolerance”: A moderated mediation model of mental resilience and coping strategies in workplace violence and nurses’ mental health

Fan¹,

Zeng

et al. 2021

J of Nursing Scholarship

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Aims: This study aimed to investigate whether the impact of workplace violence (WPV) on nurses' mental health varies with mental resilience and coping strategies.Background: Workplace violence is a serious threat to nurses' mental health, and its impact on nurses' mental health is influenced by many factors. Method:A cross-sectional study involving 349 participants was conducted over 12 months. The data were analyzed using SPSS 25.0 and SPSS PROCESS macro. Results:In total, 82.52% of nurses were exposed to WPV. WPV not only affects mental health directly but also indirectly through mental resilience. Coping strategies had a moderating effect among WPV, mental resilience and mental health. When nurses coped with psychological violence with intolerance, WPV had a stronger negative effect on their mental health. When nurses coped with psychological violence with tolerance but coped with physical violence with intolerance, mental resilience had a stronger positive effect on their mental health.Conclusions: Good mental resilience and coping with psychological violence with tolerance while coping with physical violence with intolerance can help buffer WPV and promote mental health.Clinical relevance: Employers who have a "zero tolerance" policy regarding WPV need to re-examine how they currently operate.

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Section: Discussionmentioning

confidence: 99%

Rethinking “zero tolerance”: A moderated mediation model of mental resilience and coping strategies in workplace violence and nurses’ mental health

Fan¹,

Zeng

et al. 2021

J of Nursing Scholarship

View full text Add to dashboard Cite

show abstract

“…The number of experienced reactions was then summed. The scale was found to have high internal consistency (Cronbach's α =0.88; Geoffrion et al, 2017). The post-traumatic reactions variable used in this study represents the sum of these 10 reactions (including other psychological problems), on a scale of 0 to 10.…”

Section: Post-traumatic Reactionsmentioning

confidence: 97%

“…Based on this event, the questionnaire measured the consequences of victimization. The assessment of post-traumatic reactions relied on the selection of several of the DSM-IV-TR Post-Traumatic Stress Disorder symptoms (Guay et al, 2016;Geoffrion et al, 2017). The symptoms selected in this study were the most salient ones among victims of violent acts.…”

Section: Post-traumatic Reactionsmentioning

confidence: 99%

Post-traumatic Reactions and Their Predictors among Workers Who Experienced Serious Violent Acts: Are There Sex Differences?

Geoffrion

Goncalves

Marchand

et al. 2018

Annals of Work Exposures and Health

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“…Although not very frequent, among the reasons for not reporting verbal violence were also statements pointing out that it was 'only' verbal violence or that social workers are necessarily exposed to episodes of violence due to the 'nature' of their work. On the one hand, these statements could indicate the resilience of professionals accustomed to verbal violence episodes; on the other hand, they could also indicate a tendency towards minimization or trivialization as a strategy for coping with violence, a risk discussed in the literature (Geoffrion et al, 2017).…”

Section: After the Aggressionmentioning

confidence: 99%

Service user violence against social workers in Italy: Prevalence and characteristics of the phenomenon

Sicora

Nothdurfter

Rosina

et al. 2021

Journal of Social Work

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Summary Client violence in social services is perceived as constantly increasing in Italy, raising deep concern. This article presents the results of the first online survey on the phenomenon. Involving 20,112 social workers, the aim was to determine the prevalence and forms of client violence towards social workers and to identify key factors associated with such events. Findings The results suggest that the vast majority of Italian social workers experience client violence during their careers. Verbal aggression and threats were most common forms of violence, followed by physical attacks and property damage. Young and less experienced social workers appeared more likely to be victims of violence, as well as those who more frequently work in isolation or without their colleagues’ support. Social workers in child protection services, services for adults and municipality services accessible to the entire population were found to be at higher risk of client violence. The social workers considered the quality of the client/professional relationship and communication skills to be critical in preventing and dealing with aggression by users. Unfulfilled clients’ expectation was considered to be one of the main factors contributing to frustration and the consequent hostile behaviour. Applications Violence against social workers is a ‘wake-up call’ that makes the weakening of welfare services, and therefore of professional social work, more visible. The first nationwide study on service user violence reported by this paper may significantly contribute to raising awareness about the phenomenon in Italy and to the devising of effective prevention programmes.

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The Effects of Trivialization of Workplace Violence on Its Victims: Profession and Sex Differences in a Cross-Sectional Study among Healthcare and Law Enforcement Workers

Cited by 17 publications

References 69 publications

Rethinking “zero tolerance”: A moderated mediation model of mental resilience and coping strategies in workplace violence and nurses’ mental health

Rethinking “zero tolerance”: A moderated mediation model of mental resilience and coping strategies in workplace violence and nurses’ mental health

Post-traumatic Reactions and Their Predictors among Workers Who Experienced Serious Violent Acts: Are There Sex Differences?

Service user violence against social workers in Italy: Prevalence and characteristics of the phenomenon

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