The Effects of Total Quality Management Practices on Firm’s Performance

Abstract

Purpose: This research paper investigated the effects of Total Quality Management practices on different performance measures across firms in the United States. Design/Methodology/Approach: The paper used a cross-sectional survey methodology, and the uniting of the sample was indicated as a plant level. The sample for the study was selected from the members of the United States' top 100 best employers' companies. Two hundred fortytwo questionnaires were obtained from the respondents, which was about 56% response rate. Exploratory analysis and regression analysis were then performed in the data. Findings:The study found that different Total Quality Management practices significantly affect a firm's performance outcomes. Results also revealed a need for firms to improve the Total Quality Management practices' involvement, enhance their structure, and provide the necessary resources to the employees to improve service delivery. Practical Implications: The research results may be useful in economic practice to increase the effectiveness of productive employment and to improve service delivery. Originality/Value: The original contribution of the paper is the clear identification of the positive relationship between Total Quality Management and the analyzed performance measures based on a set of different statistical analysis.