The Effects Of Technology Readiness And Technology Acceptance On Nfc Mobile Payment Services In Korea

Abstract

<p>The Near Field Communication (NFC) mobile payment is the integration of NFC enabled smartphones and credit/debit/prepaid cards. Korea is a pioneer in rolling out the NFC mobile payment. Global mobile industries pay attention to whether Korean mobile users accept the new payment service. This study investigates the factors for technology acceptance using an integrated model of technology readiness and technology acceptance. Structured equation modeling is used to analyze the collected data. The four constructs of technology readiness (innovativeness, optimism, discomfort, and insecurity) have significant impact on the perceived ease of use and the two technological characteristics of NFC mobile payment (responsiveness and smartness) also have significant impacts on the perceived usefulness. However, only the perceived usefulness affects significantly on the intention to use. The perceived ease of use affects indirectly on the intention to use through the perceived usefulness. The result of this study suggests that to be a successful payment service, the NFC mobile payment service has to be much more focused on the usefulness against other alternative payment methods.</p>

Cash, credit, or phone? An empirical study on the adoption of mobile payments in the United States

“…The significance of this study is threefold. First, the current study is among the first efforts to study the NFC mobile payment and its adoption and use (e.g., Apanasevic et al, ; Chen & Li, ; Shin & Lee, ; Staykova & Damsgaard, ). By revealing how various cognitive, affective, and social factors affect the intention to adopt NFC mobile payments, we contribute to the growing scholarly interest in the topic and the accumulation of consumer insights into the acceptance of NFC mobile payments.…”

“…Future research may include other facilitators such as adoption rate characteristics (Rogers, ), including compatibility, complexity, divisibility, and communicability and reveal their impacts on the adoption of NFC mobile payments. Moreover, research may include inhibitors or consumer concerns in the adoption process, such as perceived trust (e.g., Dastan & Gürler, ; Phonthanukitithaworn et al, ), perceived risk (e.g., Wurster, ; Yang, Liu, Li, & Yu, ), and perceived security (Shin & Lee, ; Yi, ). Findings with respect to these factors will help us to expand our understanding of the low interest in adopting and using NFC mobile payments.…”

“…Each construct was measured with multiple statements on 7‐point Likert‐scales, ranging from “1” (strongly disagree) to “7” (strongly agree). For example, the dependent variable behavioral intention was measured by three statements, including “I intend to use the NFC mobile payment system,” “I predict I would use the NFC mobile payment system,” and “I plan to use the NFC mobile payment system (Shin & Lee, ).” Similarly, attitudes were measured by statements such as “using NFC mobile payments would be a good idea,” “using NFC mobile payments would be wise,” and “using NFC mobile payments would be beneficial (adopted from Dastan & Gürler, ).” Perceived relative advantage was measured by statements including “NFC mobile payments would improve the efficiency of my payment process,” “the advantages of using an NFC mobile payment outweigh the disadvantages,” “the NFC mobile payment has greater advantages and offers more functions than other payment methods,” and “NFC mobile payments are more convenient than other payment methods (adopted from Karahanna et al, )”; see Table for the research instrument for the remaining constructs as well as the mean and variance of each construct. Demographic information such as age, gender, ethnicity, income, and education as well as their awareness of different NFC mobile payments was also collected.…”

“…The significance of this study is threefold. First, this study is among the first efforts in studying NFC mobile payments and its adoption and use (e.g., Apanasevic et al, 2016;Chen & Li, 2017;Shin & Lee, 2014;Staykova & Damsgaard, 2016). It helps both scholars and business professionals to gain knowledge about this new selfserving technology and spark more scholarly interest in this important new area of research.…”

The Mediating Role of Perceived Security: An Empirical Study of Mobile Wallet Adoption in USA

“…It has since been applied to the adoption of personal computing, such as Internet shopping [8,9] and mobile commerce [10,11]. The model is parsimonious with two independent variables that predict intention to use: perceived usefulness (PU) and perceived ease of use (PEOU).…”