The effects of sense of community on perceived value, consumer satisfaction and future intention in the low-cost fitness clubs

Çevik, Hüseyin; Sevilmiş, Ali

doi:10.1080/23750472.2022.2115393

Cited by 8 publications

(14 citation statements)

References 82 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…, 2014). Likewise, the existence of a strong direct and positive relationship between the satisfaction and loyalty of the clients of these organisations was also observed, as previous studies in the fitness industry had pointed out (Avourdiadou and Theodorakis, 2014; Çevik and Sevilmiş, 2022; García-Fernández et al. , 2018a; Trail et al.…”

Section: Discussionsupporting

confidence: 61%

“…Avourdiadou and Theodorakis, 2014; Tsourela, 2022). In the same way, perceived value is recognised as an indicator prior to consumer satisfaction in the sport business industry, specifically in sports facilities in countries such as Greece (Avourdiadou and Theodorakis, 2014), Turkey (Çevik and Sevilmiş, 2022), Portugal (Carrizo and Freitas, 2016) and Cyprus (Tsitskari et al. , 2014b) and specifically in the fitness sector in Spain (García-Fernández et al.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Gálvez-Ruiz,

Calabuig,

Grimaldi-Puyana

et al. 2023

ARLA

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to analyse the influence of perceived quality and customer engagement on perceived value and satisfaction in a model to evaluate loyalty in users of fitness centres.Design/methodology/approachThrough an online questionnaire, the study uses a large sample of 6,584 users from 44 low-cost fitness centres from different cities in Spain. After validating the measurement model, the hypotheses were tested through structural equation (SEM) modelling technique, noting the existence of significant relationships.FindingsThe results showed that two dimensions of perceived quality have a positive influence on perceived value (employees) and satisfaction (facilities). However, the enthused participation dimension of customer engagement also indicated an important impact on perceived value and satisfaction, thus confirming the influence of this dimension in the context of sports services for users' loyalty.Originality/valueWith a large sample, the importance of this study lies in the use of strategies to achieve a greater influence on perceived value and satisfaction, with the aim of increasing customer loyalty in fitness centres. This is why, in addition to the service quality, the influence of the customer engagement dimensions is included, which have not been previously analysed in this emerging business model.

show abstract

Section: Discussionsupporting

confidence: 61%

Section: Literature Reviewmentioning

confidence: 99%

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Gálvez-Ruiz,

Calabuig,

Grimaldi-Puyana

et al. 2023

ARLA

View full text Add to dashboard Cite

show abstract

“…This indicates that the eighth hypothesis is accepted. The impact of satisfaction in affecting behavioral intentions was established in numerous studies within the context of fitness management (Çevik and Sevilmis ¸, 2022;Sevilmis ¸et al, 2022a, b). Within the scope of the research, no positive effect was identified between customer trust and behavioral intentions.…”

Section: Discussionmentioning

confidence: 99%

“…With the developments in the European fitness industry, the fitness industry in Turkey continues to grow (S ¸irin et al, 2023). Turkey is assessed as an attractive market with the momentum gained in recent years especially and is predicted to sustain its growth potential (Çevik and Sevilmis ¸, 2022). According to Deloitte's report (2019), 3.4% of Turkish's population are gym members and it is one of the countries with the highest growth potential (Eskiler and Altunıs ¸ık, 2021).…”

Section: Methodology Turkey's Fitness Marketmentioning

confidence: 99%

See 1 more Smart Citation

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Sevilmiş,

Doğan,

Gálvez-Ruiz

et al. 2024

IJSMS

Self Cite

View full text Add to dashboard Cite

PurposeThe user experience during the use of activities and services is a fundamental aspect for sports managers and can provide a competitive advantage. The purpose of this study was to identify the dimensions of experiential quality and the relationship of this construct with customer trust and customer satisfaction in achieving behavioral intention.Design/methodology/approachUsing a convenience sampling technique, a total of 322 gym users in Turkey participated. A two-step approach was used to test both the model and the research hypotheses [confirmatory factor analysis (CFA) and structural equation modeling (SEM)].FindingsThe interaction quality, physical environmental quality, outcome quality and enjoyment quality were positively related to experiential quality. Similarly, the experimental quality was positively related to customer satisfaction and customer trust. Finally, customer satisfaction was related to behavioral intentions.Originality/valueThis study provides empirical evidence about the importance of experiential quality to gain a competitive advantage in the context of fitness centers.

show abstract

The enduring necessity of fitness centres in times of global uncertainty

Yeomans,

Karg

2023

Managing Sport and Leisure

View full text Add to dashboard Cite

The effects of sense of community on perceived value, consumer satisfaction and future intention in the low-cost fitness clubs

Cited by 8 publications

References 82 publications

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

The enduring necessity of fitness centres in times of global uncertainty

Contact Info

Product

Resources

About