The effects of risk appraisal and coping appraisal on the adoption intention of m-payment

Wang, Edward

doi:10.1108/ijbm-10-2018-0272

Cited by 20 publications

(12 citation statements)

References 57 publications

(82 reference statements)

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“…At the same time, self-efficacy had a lower impact on usage continuance intention. Consequently, the growth of self-efficiency would strengthen the intention to use cashless technologies, which is also in line with claims made by Wang (2020) in his research study.…”

Section: Discussionsupporting

confidence: 87%

“…H4: Self-efficacy (SE) -There is a positive relationship between Self-efficacy and the adoption of cashless payment. SE had a positive and significant effect on trust in cashless technology, so increasing SE would directly increase the belief in cashless and online technology that is offered to customers, which is in harmony with claims made by Wang (2020)…”

Section: Resultsmentioning

confidence: 63%

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Switching From Cash to Cashless Payments: Consumer Behavior Evidence From Kosovo

Ahmeti

Zeqiri

2022

JLIA

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This paper investigates the readiness of customers to shift toward cashless payment by identifying the main factors that impact that shift. The sample consisted of randomly selected individuals identified as potential users of cashless payment and are considered more likely to continue using the new technology. Five hundred eighty-six questionaries were returned and considered complete for the research. The outcomes were assessed employing CFA for validity and determined using Cronbach"s alpha for the reliability of the research, which was stratified by seven regions throughout the country was applied, by covering all levels of the society. The findings show that the perceived risk is connected to the level of correct and believable information offered to customers. It has been confirmed that the respondents trust cashless payment technology, and at the same time, self-efficacy had a lower impact on usage continuance intention. Consequently, the growth of self-efficacy would strengthen the intention to use cashless technologies. Several segments in the financial market may benefit from the results and develop more appropriate and reliable systems and the proper approach toward customers with needed information and insurance related to the security and benefits they may have by adopting the cashless technology.

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Section: Discussionsupporting

confidence: 87%

Section: Resultsmentioning

confidence: 63%

Switching From Cash to Cashless Payments: Consumer Behavior Evidence From Kosovo

Ahmeti

Zeqiri

2022

JLIA

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“…There is consistent evidence that PMT is a robust model for explaining and promoting health and safety-related attitudes and behaviors (36,38), and "can be applied to any threat that an individual can assess and respond to accordingly" (55). In fact, it has been widely utilized in a diverse disciplines, such as medical care (36,58,59); environmental sciences (60)(61)(62); information security (63)(64)(65); and transportation (66)(67)(68). Recently, it has been observed that extensive epidemiological research employing PMT to study behavioral or psychological changes related to COVID-19 has been conducted.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Consumer Motivations for Adopting Omnichannel Retailing: A Safety-Driven Perspective in the Context of COVID-19

Fang

Cai

et al. 2022

Front. Public Health

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This study aims to understand the influence of COVID-19 on consumers' fears and self-protection motivations. Furthermore, the study seeks to understand the effects of these fears and motivations on consumers' intentions to use omnichannel retailing. A modified theoretical model is proposed by integrating protection motivation theory (PMT) and extending the extended parallel process model (E-EPPM). A total of 398 valid questionnaires are collected and used for further structural equation modeling analysis. The results suggest that the perceived severity, perceived vulnerability, and health anxiety positively impact perceived fears surrounding COVID-19. Furthermore, it is found that perceived fear, self-efficacy, and response efficacy will affect the protection motivation of consumers and ultimately contribute to their behavioral intention to use omnichannel retailing. The findings theoretically enrich the research on COVID-19, PMT, and E-EPPM and empirically provide managerial implications for omnichannel retail service providers.

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“…The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/0265-2323.htm and contactless payment methods have been widely adopted in modern society and business, such as cheque, demand draft, debit/credit card, e-wallets, mobile wallets, net banking, near field communication-enabled mobile payment, quick response code and wearable (Apanasevic et al, 2016;Glavee-Geo et al, 2017;Karjaluoto et al, 2020;Liu et al, 2021;Loh et al, 2019;Patil et al, 2017;Verma et al, 2019;Wang, 2019;Zhao et al, 2019). Retailers have gradually implemented advanced cashless payment systems within their stores in the hope of reducing consumer waiting time, increasing transaction efficiency and enhancing consumer experience (Khalilzadeh et al, 2017;Leong et al, 2013;Thales Group, 2020).…”

mentioning

confidence: 99%

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Dang

Nguyen

et al. 2021

IJBM

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PurposeFacial recognition payment (FRP) has been recently introduced as a new cashless payment method in retail store context. Anchored on information systems and consumer theories, this research aims to investigate the key antecedents and outcomes of consumer attitudes toward this innovative payment method.Design/methodology/approachThis research used a survey method to obtain data from 795 consumers at retail stores in China. The data were then analyzed by different statistical methods, including descriptive statistics, reliability analysis and structural equation modeling.FindingsResults show that perceived usefulness, perceived ease of use and perceived innovativeness positively affect consumer attitudes toward FRP, while perceived risk negatively impacts such attitudes. In addition, consumer attitudes enhance store satisfaction, and hedonic shopping value plays a mediating role in this relationship.Practical implicationsThis study encourages retailers to adopt FRP that can enhance consumer hedonic shopping value and satisfaction.Originality/valueThis study contributes to the literature by explaining both the antecedents and the outcomes of consumer attitudes toward FRP in retail context. The study also provides fresh insights into how such attitudes can improve consumers' shopping values and satisfaction in an emerging market.

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The effects of risk appraisal and coping appraisal on the adoption intention of m-payment

Cited by 20 publications

References 57 publications

Switching From Cash to Cashless Payments: Consumer Behavior Evidence From Kosovo

Switching From Cash to Cashless Payments: Consumer Behavior Evidence From Kosovo

Consumer Motivations for Adopting Omnichannel Retailing: A Safety-Driven Perspective in the Context of COVID-19

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

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