The effects of relocating the reference desk on the circulation desk

Pfitzinger, Scott

doi:10.1080/15367967.2021.1980728

Cited by 1 publication

(1 citation statement)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…[ Murphy Library staffs a typical reference desk service point. While we have experimented with other locations for our service point in recent years (Pfitzinger, 2021), our reference desk today is a standalone service point staffed by one of the approximately 11 faculty librarians who are available by walk-in, telephone, email, chat (LibraryH3lp), and Zoom during reference service hours. We record information about our interactions with patrons using Gimlet from Sidecar.…”

Section: Contextmentioning

confidence: 99%

Tracking student learning outcome engagement at the reference desk to facilitate assessment

Current

2022

RSR

View full text Add to dashboard Cite

PurposeThis paper presents a novel approach to associating patron interactions with specific student learning objectives (SLOs) incorporated into reference transactions in an environment where learning, as opposed to usage or user satisfaction data, is considered a benchmark of success.Design/methodology/approachAs part of the routine process of recording reference transactions into a tracking database, reference librarians associated each of their patron interactions with library programmatic SLOs they perceived addressed through the teaching they incorporated into the interaction. Reporting functions of the transaction database software were utilized to uncover notable patterns of teaching.FindingsThe most and least addressed programmatic SLOs were identified. The distribution pattern of SLOs addressed was found to be consistent over time. A correlation was found between the length of interactions and which SLOs were addressed in the interaction. Citation assistance was found to be often incorporated into complex research questions. SLOs addressed varied slightly by day of the week. The distribution patterns of SLOs addressed were found to vary greatly by the librarian.Research limitations/implicationsIt is difficult to verify the quality of tagging data. Strategies for addressing such concerns include ensuring participating librarians agree on the importance of creating reliable data and ensuring they have solid and similar understandings of the program's SLOs.Originality/valueThis project demonstrates that actionable findings can be derived from tracking the specific programmatic SLOs being addressed in reference interactions. Formal assessment projects and other targeted efforts to improve learning in reference interactions in response to such findings are suggested as positive contributions to the overall reorientation of academic libraries toward measuring successful librarianship in terms of student learning.

show abstract

Section: Contextmentioning

confidence: 99%

Tracking student learning outcome engagement at the reference desk to facilitate assessment

Current

2022

RSR

View full text Add to dashboard Cite

show abstract

The effects of relocating the reference desk on the circulation desk

Cited by 1 publication

References 14 publications

Tracking student learning outcome engagement at the reference desk to facilitate assessment

Tracking student learning outcome engagement at the reference desk to facilitate assessment

Contact Info

Product

Resources

About