“…In addition, consistent with extant HRM studies that have advocated the agent-centered perspective (e.g., Jiang, Hu, Liu, & Lepak, 2017; Liao, Toya, Lepak, & Hong, 2009; Nishii, Lepak, & Schneider, 2008; Nishii & Wright, 2008; Tummers, Kruyen, Vijverberg, & Voesenek, 2013, 2015), we posit that a frontline, customer-contact employee’s perception of high-investment human resource practices (perceived HIHRP) is a key proximal determinant of her or his readiness for change: that is, a positive individual-level psychological state that involves an individual’s beliefs, feelings, and intentions concerning novel ideas and changes (Kwahk & Kim, 2008) and her or his absorptive capacity, that is, a positive individual-level cognitive state that involves an individual’s ability to acquire, assimilate, and use knowledge (cf. Erhardt, Martin-Rios, & Way, 2009; Löwik, 2013; Löwik et al, 2012). Furthermore, consistent with a central dogma in the HRM research literature that psychological outcomes are precursors of human resource outcomes (see detailed descriptions in Note 1) we posit that an employee’s readiness for change and absorptive capacity (two positive individual-level psychological outcomes) are in turn key proximal determinants of her or his innovative behavior, that is, a positive individual-level human resource outcome that involves the individual generating novel ideas, promoting novel ideas to others, and implementing novel ideas (Janssen, 2000).…”