The Effects of Presence Induced by Smartphone Applications on Tourism: Application to Cultural Heritage Attractions

Lee, Keumsil; Lee, Hyung Ryong; Ham, Sunny

doi:10.1007/978-3-319-03973-2_5

Cited by 17 publications

(12 citation statements)

References 20 publications

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“…Furthermore, the path coefficients of this relationship are significantly different across the two groups of vacationers. Thus, the study confirms past findings that mobile devices can increase the trip satisfaction (Lee et al , 2014); however, this effect is limited to friend vacations, in the context mentioned above. One's smartphone use while on vacation reflects the fact that it is highly unlikely that a vacation is fun and interesting from start to finish.…”

Section: Discussionsupporting

confidence: 91%

Smartphone use and travel companions' relationship

Tan

2020

APJML

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PurposeThe impact of smartphone use at tourist destinations on the relationship of travel companions and trip satisfaction remains unclear. This study considers differences in relational outcomes arising from smartphone use to kill time and reduce boredom during leisure travel with different companions, either family or friends, and uses the Riva's emotion regulation model to examine whether such smartphone use provides immediate relief from ostracism.Design/methodology/approachPartial least square (PLS) method and PLS multigroup analysis were used to analyze the data collected from 205 Taiwanese tourists (104 respondents vacationing with friends and 101 respondents with family).FindingsThis study found no negative effect of smartphone use to kill time and reduce boredom on relationship satisfaction and overall trip satisfaction. Smartphone use is rather limited as a contributor to trip satisfaction, and the effect of smartphone use depends on who the tourists are traveling with. The results reflect the effect of the established position of smartphones in everyday life, extending to tourism. The use of smartphones to kill time and avoid boredom is not a sufficiently “active” activity to serve as an effective immediate response to ostracism.Originality/valueThis study contributes to the continuing debate on the impact of new technologies on social relations. Although past studies have examined the relational outcomes of smartphone use, few have investigated this subject in the context of different travel companions. Using Riva's emotion regulation model, this study considers smartphone use as a possible response to ostracism.

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Section: Discussionsupporting

confidence: 91%

Smartphone use and travel companions' relationship

Tan

2020

APJML

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“…First, although one of the most conspicuous features of cultural heritage AR lies in the fact that it is blended with real experiences, only a small number of previous studies have examined AR as a part of aesthetic travel experiences (e.g., Jung et al 2016; H. Lee, Chung, and Jung 2015; K. Lee, Lee, and Ham 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

“…In the end, it is critical for AR to provide an aesthetic experience, which can be defined as “indulged in environment” (Oh, Fiore, and Jeoung 2007, 121). Although the aesthetic features of the AR application have been examined in previous studies, the extant research has investigated only the direct impact on overall tourist satisfaction (K. Lee, Lee, and Ham 2014) or the overall experience (Jung et al 2016).…”

Section: Introductionmentioning

confidence: 99%

The Role of Augmented Reality for Experience-Influenced Environments: The Case of Cultural Heritage Tourism in Korea

Chung

Lee

Kim

et al. 2017

Journal of Travel Research

265

176

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In cultural heritage sites around the globe, augmented reality (AR) is being utilized as a tool to provide visitors with better experiences while preserving the integrity of the sites. However, little research has examined the impact of AR on customers’ attitudes and behavioral intentions toward the sites. By integrating the post-acceptance model of information systems (IS) continuance, balance theory, and the theory of reasoned action (TRA), we investigate the causal mechanism underlying consumers’ beliefs about AR (perceived advantage, aesthetic experience, and perceived enjoyment) and AR satisfaction in conjunction with the attitudes and behavioral intentions toward the destination. The results show that the perceived advantage and aesthetics of AR influence AR satisfaction. In turn, AR satisfaction affects behavioral intentions toward the heritage destination, indirectly via the attitude toward the destination through AR. Based on these findings, we present theoretical and practical implications as well as suggestions for future research.

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“…As smartphones function as a handy communication channel in virtual travel societies, which generate and strengthen instant social interactions with other tourists as well as influence overall tourist experience [24,26], understanding their uses has become one of the important research streams in travel and tourism [4]. For example, Lee et al [27] examined the concept of presence and its relationship with travel experience and tourist satisfaction on the use of smartphone apps in a heritage site in Korea. Their results indicated that social presence, the extent to which a tourist feels connected with other travelers in a virtual context, significantly affected the escape and entertainment aspect of the traveler experience.…”

Section: Mobile Technology and Its Impact On Travel And Tourismmentioning

confidence: 99%

Scale Construction and Validation of Uses and Gratifications Motivations for Smartphone Use by Tourists: A Multilevel Approach

Moon

2022

Tourism and Hospitality

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This study introduces and applies the uses and gratifications theory to travel and tourism, resulting in a classification of U & G motivations (extant items) for this field. Uses and gratification motivations are important for understanding e-tourist satisfaction. However, a measurement model for examining them has not been developed in the field of travel and tourism. To address this gap, this study develops valid and reliable scales for uses and gratification motivations for smartphone use by tourists. Multilevel linear modeling (MLM) was used to avoid biases caused by common traits and features within a tourist group and to measure group effects. The scales conceptualized motivations for smartphone use by travelers, i.e., the U & G motivations, as a four-dimensional construct: social interaction, information, entertainment, and convenience. All scales demonstrate the appropriate psychometric properties for evaluating U & G motivations. The scales developed here can serve as an effective tool for future empirical research to better understand the motivations for smartphone use by travelers and to identify the relationships among U & G motivations, attitude, and e-tourist satisfactions in travel and tourism.

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The Effects of Presence Induced by Smartphone Applications on Tourism: Application to Cultural Heritage Attractions

Cited by 17 publications

References 20 publications

Smartphone use and travel companions' relationship

Smartphone use and travel companions' relationship

The Role of Augmented Reality for Experience-Influenced Environments: The Case of Cultural Heritage Tourism in Korea

Scale Construction and Validation of Uses and Gratifications Motivations for Smartphone Use by Tourists: A Multilevel Approach

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