The effects of post-adoption beliefs on the expectation–confirmation model in an electronics retail setting

Hsiao, Chun-Hua

doi:10.1080/14783363.2016.1250621

Cited by 20 publications

(23 citation statements)

References 25 publications

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“…Within the scope of the ECM, the findings are in line with previous studies pertaining to different IT products/services (e.g. Albashrawi and Motiwalla, 2017; Chen, 2018; Dehghani et al , 2018; Hsiao, 2018; Oghuma et al , 2016). In this study, all of the ECM hypotheses that specify causal relationships among different variables (confirmation of expectations, perceived usefulness, satisfaction and continuance intention) are supported.…”

Section: Discussionsupporting

confidence: 89%

“…Despite the significance of initial acceptance, the long-term viability and success of a new IT product/service are ultimately dependent on its continuance use (Bhattacherjee, 2001b; Ambalov, 2018). As such, the ECM serves as a useful framework in explaining individuals' continuing usage behavior of an IT product/service, such as wearable devices (Nascimento et al , 2018; Dehghani et al , 2018), mobile instant messaging (Oghuma et al , 2016), e-learning (Cheng, 2014; Chen, 2018; Alraimi et al , 2015), mobile banking (Albashrawi and Motiwalla, 2017; Aries et al , 2016) and online shopping (Talal and Charles, 2011; Hsiao, 2018; Kim et al , 2019b).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Specifically, this study integrates the ECM (Bhattacherjee, 2001b) and the investment model (IM, Rusbult, 1980) to provide a comprehensive understanding of app users' behavior and insights. The ECM has been used by previous studies as a theoretical base to understand individuals' continuance usage of various mobile apps (Hsiao, 2018; Hsu and Lin, 2015), while the IM has been used as a theoretical foundation to explore factors influencing individuals' commitment and behavior of using fitness and health apps (Odrowska and Massar, 2014; Rusbult, 1980).…”

Section: Introductionmentioning

confidence: 99%

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Consumers' continuance intention to use fitness and health apps: an integration of the expectation–confirmation model and investment model

Chiu

Cho

Christina

2020

ITP

100

130

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PurposeThis study aimed to explore consumers' continuance intention to use a fitness and health app by applying two theoretical models: the expectation–confirmation model (ECM) and the investment model (IM).Design/methodology/approachAn online survey was administered to consumers who are currently using fitness and health apps (N = 342). Structural equation modeling (SEM) was conducted using Amos 22.0 software to examine the hypothesized relationships in the research model.FindingsResults revealed that users' continuance intention was significantly predicted by the two models. Within the ECM, the positive and significant relationships among variables were found. Moreover, users' satisfaction and investment size had positive impacts on their commitment, which, in turn, positively affected the intention. Also, confirmation of expectations had a positive impact on investment size.Originality/valueThe integrated model helps better understand fitness and health app users' decision-making process from the perspective of relationship commitment and suggests practical implications for health and fitness app providers.

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Section: Discussionsupporting

confidence: 89%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Consumers' continuance intention to use fitness and health apps: an integration of the expectation–confirmation model and investment model

Chiu

Cho

Christina

2020

ITP

100

130

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“…Quality services are essential to differentiate the organization and gain competitive advantage (Mahmoud et al, 2019). Although the issue of service quality is quite prominent in various sectors of service economy, this issue is more important in retailing industry due to the presence of strong rivals (Bhat, 2016;Hsiao, 2018). Thus, ensuring the delivery of quality services at the higher end is considered by the retailers as one of the essential and vital strategic issues (Ihtiyar & Ahmad, 2015).…”

Section: Service Qualitymentioning

confidence: 99%

The Relationship Between Service Quality, Corporate Image, and Customer Loyalty of Generation Y: An Application of S-O-R Paradigm in the Context of Superstores in Bangladesh

Alam

Noor

2020

SAGE Open

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Facing immense competition, retailers across the globe are experiencing reduction in their customer loyalty. This decreasing trend is even more observable in the superstore retailing in Bangladesh; especially whose target market is young cohort (Generation Y [Gen Y]). As a result, it is vital for the superstore owners to ascertain the factors affecting the customer loyalty of Gen Y. The main purpose of this study is to investigate the influence of service quality and corporate image on customer loyalty of Gen Y in the retail superstores of Bangladesh. A total of 325 Gen Y shoppers were surveyed from four leading superstores in Bangladesh using a structured questionnaire. Smart-PLS 3.0 software was used to validate the collected data and test the statistical significance of the path relationships by following structural equation modeling. The results indicate that Gen Y customers’ loyalty toward the superstores is positively and significantly influenced by both service quality and corporate image. The outputs also reveal that service quality indirectly affects Gen Y customer loyalty toward superstores with an intervening role of corporate image. Research implications from theoretical and practical standpoints as well as the recommendations for forthcoming study are also provided.

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“…The results showed that the extension of ECM had a good explanatory power for the continued use of IT. Previous studies have proven that the users' perceived ease-of-use and confirmation affects their level of satisfaction (Hsu et al, 2006;Roca et al, 2006;Limayem and Cheung, 2008;Yu, 2010;Chen et al, 2018;Hsiao, 2018;Kim et al, 2019;Dai et al, 2020;Gupta et al, 2020;Park, 2020;Tam et al, 2020). Furthermore, satisfaction influences the continuance intention to use (Hsu et al, 2006;Roca et al, 2006;Wu et al, 2007;Chen and Zhou, 2008;Chen et al, 2009;Jin et al, 2009;Yu, 2010).…”

Section: Literature Review Expectation-confirmation Modelmentioning

confidence: 99%

Understanding the Effects of Antecedents on Continuance Intention to Gather Food Safety Information on Websites

2020

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Virtual community websites are one of the applications that provide a platform for people with common interests to extend their social relations in social media. With the proliferation of food safety incidents in recent years, social media has often been a major channel for public engagement in risk communication because of its social networking and immediate interaction. To understand the users’ needs and satisfaction, this study proposed a model to develop and evaluate the antecedents of continuance intention toward food safety information from social media. Based on the questionnaire collected from 289 Facebook users, this study assessed the integrated model of the expectation-confirmation theory and technology acceptance model with technology readiness as moderator. The results showed that the perceived ease-of-use, usefulness, and confirmation indirectly affected social media continuance usage intention through satisfaction; perceived ease-of-use, usefulness, and satisfaction were the direct determinants that affected the users’ social media continuance intention. Furthermore, positive technology readiness had significant effects on the relationship between the perceived ease-of-use, usefulness, confirmation, satisfaction, and continuance intention toward food safety information. This study contributes some important suggestions and managerial implications for food safety promotion providers, practitioners, and academics in the food industry, and social media environment.

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The effects of post-adoption beliefs on the expectation–confirmation model in an electronics retail setting

Cited by 20 publications

References 25 publications

Consumers' continuance intention to use fitness and health apps: an integration of the expectation–confirmation model and investment model

Consumers' continuance intention to use fitness and health apps: an integration of the expectation–confirmation model and investment model

The Relationship Between Service Quality, Corporate Image, and Customer Loyalty of Generation Y: An Application of S-O-R Paradigm in the Context of Superstores in Bangladesh

Understanding the Effects of Antecedents on Continuance Intention to Gather Food Safety Information on Websites

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