The Effects of Politeness-Related Instruction on Medical Tutoring

The Palgrave Handbook of Linguistic (Im)politeness

“…Research conducted within communication studies and medical anthropology tends to gather data via experimental designs around hypothetical scenarios (often with students as participants) (e.g. Bromme et al, 2012;Dillard & Shen, 2005;Jenkins & Dragojevic, 2013;Pitts et al, 2014) or survey questionnaires (e.g. Bartlett & Coulson, 2011), and often uses a 5-point Likert scale or other kinds of descriptive statistics to analyse frequencies and correlations of particular behaviours.…”

“…Researchers have also started to expand on the literature on professional-lay interactions, such as those between nurses and patients (Zayts & Schnurr, 2013;Ojwang et al 2010), care home staff and clients (e.g. Woolhead et al, 2006;Temple et al, 1999), stroke patients and health professionals (Grainger et al 2005), and between tutors and medical students (Bromme et al, 2012)just to name a few. Moreover, intra-professional encounters, for example among doctors (Gallardo & Ferrari, 2010) and among healthcare professionals with different specialisations, such as pharmacists, physicians, and nurses (Lambert, 1995;Graham, 2009) receive more and more attention.…”

(Im)politeness in Health Settings

“…Agledahl et al 2011;Ojwang et al 2010;Zayts and Schnurr 2013), (im)politeness research is increasingly conducted in other, perhaps slightly less mainstream, medical environments. For example, Woolhead et al (2006) and Backhaus (2009) analyse the use of (im)politeness in social care settings, Davis and Kelly (2012) focus on counselling services, and Bromme et al (2012), Graham (2009) and Locher (2017) look at different educational environments. In addition, research on internet-related healthcare environments is on the rise (e.g.…”

“…Researchers have also started to expand on the literature on professional-lay interactions, such as those between nurses and patients (Zayts and Schnurr 2013;Ojwang et al 2010), care home staff and clients (e.g. Woolhead et al 2006;Temple et al 1999), 692 ↓ stroke patients and health professionals (Grainger et al 2005), and between tutors and medical students (Bromme et al 2012) -just to name a few. Moreover, intra-professional encounters, for example among doctors (Gallardo and Ferrari 2010) and among healthcare professionals with different specialisations, such as pharmacists, physicians, and nurses (Lambert 1995;Graham 2009) receive more and more attention.…”

Mind your Ps and Qs! How polite instructions affect learning with multimedia

“…For example, Jaasma and Koper (1999) showed that the more often and lengthier a communication out-of-class, like e-mail exchanges or phone calls, is, the more motivated students are in class. In a study by Bromme, Brummernhenrich, Becker, and Jucks (2012), medical students were asked to answer a hypothetical layperson's e-mail request. In the two factorial condition, one group of students received instructions where the problematic nature of politeness is included, whereas the second group's instructions did not contain any politeness issues.…”