The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry

Book, Laura A.; Gatling, Anthony; Kim, Jungsun

doi:10.1080/15332845.2019.1599787

Cited by 62 publications

(50 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The empirical data in this study verify the assumption that social media are an important contributor in the positive leader-employee relationship and may have further positive consequences for organizations (such as intention to stay) (Book et al, 2019). The results show the main effect of social media on the perceived leadership support and employee engagement.…”

Section: Discussionsupporting

confidence: 78%

The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking

Bulińska-Stangrecka¹,

Bagieńska²,

Yasangi³

2021

ERSJ

View full text Add to dashboard Cite

Purpose: The present study endeavors to concentrate on the role of perceived leadership support in fostering employee engagement. Specifically, the study considers the social media contribution in this relationship. The mediating role of social media and the links between perceived leadership support and employee engagement are also discussed. Design/methodology/approach: The investigation begins with a review of literature in the context of organizations. The data are based on a cross-sectional structured questionnaire for a cohort of 167 respondents form the Polish and Sri Lankan banking sector and was used to verify the research hypotheses. The responses were examined using mediation analysis with bootstrapping. Findings: Results from the study indicate that social media partially mediates the relationship between perceived leadership support and employee engagement. The study demonstrates the growing need for better use of social media in developing a positive perception of leadership support to build employee engagement. Implications: Implications of these findings for organizations are discussed. The study contributes to the understanding and value of how leadership perception affects organizational outcomes. Originality/value: This study provides insight into the role of social media in facilitating leadership support to enhance employee engagement.

show abstract

Section: Discussionsupporting

confidence: 78%

The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking

Bulińska-Stangrecka¹,

Bagieńska²,

Yasangi³

2021

ERSJ

View full text Add to dashboard Cite

show abstract

“…An engaged employee works to improve the organization with their time and talents. Managers' abilities to develop and implement employee engagement initiatives will encourage Millennials to be more productive and stay with the organization longer (Book, Gatling, & Kim, 2019). Managers can use employee engagement theory to understand the best engagement strategies better and apply them to understand and solve the barrier of disengaged Millennial employees in the hospitality industry.…”

Section: Emergent Theme 4: Communication Enhances Awareness and Recepmentioning

confidence: 99%

Strategies to Engage Millennial Employees (A Multiple Case Study)

Stephens¹

2021

OJBM

View full text Add to dashboard Cite

Grounded in Kahn's employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin's 5-step data analysis, member checking, and methodological triangulation. Four themes emerged: coaching through education, rewards that improve engagement, enhancing engagement through motivation, and communication that enhances awareness and receptiveness. The results of the study indicated that managers could use mentoring, communication, and incentives to engage millennial employees and decrease employee engagement barriers. The implications for positive social change include providing hospitality industry managers with a framework for understanding their Millennial workers that can potentially promote positive relationships and improve employee morale. Employee engagement strategies could potentially lead to an improvement in the societal workforce, reduce unemployment rates, and increase the US economy and tax base.

show abstract

“…It was rarely to find any research about the correlation between leader/follower relationship and employee loyalty. However, recently, Book et al (2019) has clarified the indirect relationship of LMX on employee loyalty through employee engagement.…”

Section: Relationship With Managermentioning

confidence: 99%

“…On the other hand, career development and working environment experienced the partial meditation of employee motivation in the relationship with employee loyalty with  = .016 for the former and  = .034 for the latter. Moreover, the outcome of mediation analysis developed the theory about the indirect effect on employee loyalty from the previous studies -the indirect impact of career development and working environment (Turkyilmaz et al, 2011), team spirit and compensation (Chang et al, 2010), fringe benefit (Hsu & Wang, 2008) on employee loyalty through employee satisfaction and the indirect effect of relationship with manager on employee loyalty through employee engagement (Book et al, 2019).…”

Section: Indirect Effect Of Employee Loyaltymentioning

confidence: 99%

The impacts of human resource management practices on employees’ motivation and loyalty

Khương¹,

Phuong²,

Phương³

2020

10.5267/j.msl

View full text Add to dashboard Cite

The research was conducted in order to identify the relationships between human resource practices, employee motivation and employee loyalty. Quantitative research method was applied with questionnaires directly delivered to 595 employees in hospitality sector in Ho Chi Minh city, Vietnam. Statistics techniques including exploratory factor analysis, reliability analysis, multiple regression and mediation analysis were used. The empirical results showed that variables of team spirit, career development, compensation, relationship with manager and working environment directly affected employee motivation and consequently, they provided indirect effects on loyalty through the mediation of employee motivation. In addition, employee loyalty was also directly affected by career development, working environment and employee motivation. It is suggested that hospitality sector should develop attractive compensation and benefit policies, comfortable workplace environment, coherent teamwork culture as well as straightforward career training and development plan for achieving higher level of employee loyalty.

show abstract

The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry

Cited by 62 publications

References 56 publications

The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking

The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking

Strategies to Engage Millennial Employees (A Multiple Case Study)

The impacts of human resource management practices on employees’ motivation and loyalty

Contact Info

Product

Resources

About