The effects of health delivery systems and self‐efficacy on patient compliance and satisfaction

Moore, Scott D.; O’Hair, Dan; Ledlow, Gerald R.

doi:10.1080/08824090209384864

Cited by 1 publication

(5 citation statements)

References 15 publications

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“…Previous work on patient self-efficacy has uncovered links to important health outcomes, such as patient satisfaction and medical compliance (Beach et al, 2005;Moore et al, 2002;Wrench & Booth-Butterfield, 2003), preventive health behaviors (Jackson, Tucker, & Herman, 2007), and faster recovery time (Waldrop, Lightsey, Ethington, Woemmel, & Coke, 2001). This study provides empirical support for the idea that self-efficacy is positively, although not necessarily strongly, related to patient satisfaction with health-care providers.…”

Section: Implications Of Findings For Street's Modelsupporting

confidence: 62%

“…Self-efficacy was measured using the Woodruff and Cashman's (1993) Self-Efficacy Scale, replicated by Moore et al (2002). This instrument uses a 7-point Likert-type scale, and it includes the items such as, "When I make plans, I am certain to make them work," and "When I set important goals for myself, I rarely achieve them (reverse coded)."…”

Section: Methodsmentioning

confidence: 99%

“…Few contexts are as salient for application of self-efficacy as health communication. In their application of selfefficacy to the health context, Moore, O'Hair, and Ledlow (2002), among others, note that patient satisfaction and compliance are impacted not only by the main effect of selfefficacy but also by interaction effects with systemic factors, such as their type of medical insurance. However, few studies have examined the interaction of self-efficacy with important sociocommunicative variables (i.e., provider communication style) in health-care contexts, or the influence of self-efficacy on patient satisfaction with a health-care system.…”

Section: Self-efficacymentioning

confidence: 98%

“…Patient satisfaction with the hospital system was assessed using the health-delivery system measure developed by Moore et al (2002). This instrument uses a 7-point Likert-type scale, and it includes items such as, "I was satisfied with the overall experience with the hospital and its staff," and "The hospital had good facilities."…”

Section: Physician Affirming Nonverbal Behavior Frequencymentioning

confidence: 99%

“…Patient satisfaction was measured using an established patient satisfaction scale used by Moore et al (2002). This instrument uses a 7-point Likert-type scale, and it contains items such as, "I was very pleased with the conversation," and "The conversation flowed smoothly."…”

Section: Physician Affirming Nonverbal Behavior Frequencymentioning

confidence: 99%

See 4 more Smart Citations

Influences on Health Delivery System Satisfaction: A Partial Test of the Ecological Model

Moore

Wright

Bernard

2009

Health Communication

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This study uses structural equation modeling to investigate several predictors of hospital system satisfaction. Drawing on Street's ecological perspective, the researchers explore several individual, provider-patient interaction, and system perceptions and expectations, test a model of hospital system satisfaction, and discuss the implications of the structural equation modeling analysis. Specifically, it was hypothesized that individuals who rated themselves as having high self-efficacy would report higher levels of patient satisfaction than individuals who reported lower self-efficacy scores. In addition, it was hypothesized that patient perceptions of physician affirming nonverbal behavior and patient expectations, as well as the amount of time the patient must wait, will likely affect physician credibility. Last, patient perceptions of physician credibility and patient satisfaction were hypothesized to ultimately affect overall patient satisfaction with the health system. The results indicate partial support for the model. The implications of the findings for Street's model and the limitations of this study are discussed.

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