The effects of doctor-patient communication on satisfaction and outcome of care

Physical therapists' nonverbal communication predicts geriatric patients' health outcomes.

“…They, thus, add to the burgeoning evidence linking physician-patient communication to important outcomes, such as patient dissatisfaction and poor health outcomes (Bensing, 1991;Ben-Sira, 1980;DiMatteo, Prince, & Hays, 1980;Hall et. al., 1981;Lepper et al, 1995;White et al, 1994;Woolley et al, 1978). These studies also suggest that the physician communicates a wealth of information by means of minimal cues that can have important consequences.…”

“…Effective physician-patient communication is associated with both increased psychological well-being (Devine & Cook, 1985;Mumford, Schlesinger, & Glass, 1982) and better biomedical outcomes (Greenfield, Kaplan, & Ware, 1985;Greenfield et al, 1988;Kaplan et al, 1989) for the patient. Poor physicianpatient communication, on the other hand, is costly and can lead to negative consequences such as patient dissatisfaction, doctor shopping, poor adherence to medical directions, and malpractice litigation (Lepper, Martin, & DiMatteo, 1995;White, Levinson, & Roter, 1994;Woolley, Kane, Hughes, & Wright, 1978).…”

Madurai Area Physicians Cardiovascular Health Evaluation Survey (MAPCHES) – an alarming status

“…Many previous studies have shown that physician lifestyle and discussion of that lifestyle with the patient improves patient adoption of healthy habits and outcomes (32)(33)(34).…”

The SAGE Handbook of Social Marketing

“…Avis et al (1997) have described how experience of power, control and autonomy are essential in the professional−patient relationship and patients' perceptions of these will influence subsequent evaluation. Additionally, the role of 'continuity of care' has been emphasized (Smith, 2000;Ware et al, 1983;Woolley et al, 1978) and one particular aspect of 'interpersonal qualities' highlighted in many studies is that of doctor−patient communication or 'collaboration' (Barry et al, 2001;Jun et al, 1998;Woolley et al, 1978) (for a full discussion of relationship marketing, see Chapter 3 in this Handbook).…”