The Effects of Difficult Co-Workers on Employee Attitudinal Responses and Intention to Leave Among Chinese Working Adults

Yu, Billy T.W.; To, Wai Ming

doi:10.1177/21582440211015723

Cited by 3 publications

(2 citation statements)

References 86 publications

(151 reference statements)

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“…diningscape and controlling multicollinearrity problems in structural equation modeling (Koufteros et al. , 2009; Yu and To, 2021), the second-order model of diningscape should be used.…”

Section: Resultsmentioning

confidence: 99%

The effects of diningscape on customer satisfaction and word of mouth

Leung

2023

BFJ

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PurposeRestaurant dining is an important part of people's live, and the restaurant industry is one of the largest industries in the hospitality sector. Thus, this study explores the effects of restaurant diningscape on customer satisfaction and word of mouth.Design/methodology/approachBased on a literature review on restaurant servicescape and special functions of dining spaces, diningscape was conceptualized as a multidimensional construct. Data were collected from 378 restaurant patrons using snowball sampling in Macao, China. The validity and reliability of constructs were assessed using confirmatory factor analysis. Structural equation modeling was used to validate the proposed hypotheses between constructs.FindingsResults showed that diningscape has a second-order factor structure consisting of five dimensions, namely food and drinks, service quality, servicescape, social functions and soundscape. Diningscape positively influences customer satisfaction and word of mouth.Practical implicationsSocial function is the dominant factor of diningscape while female customers are more sensitive towards food and drinks, service quality, servicescape and soundscape. Thus, restaurants should not overcrowd their premises. Additionally, restaurants must strive to provide a wide variety of food and drinks, show service intimacy and be decorated specially with appropriate sonic environment as female customers can have a big influence on where to dine.Originality/valueThe study reveals that diningscape is multidimensional and shall be characterized in a holistic manner. Additionally, it helps restaurant managers to focus on the more important features, such as social functions, and food and drinks that customers value most.

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“…diningscape and controlling multicollinearrity problems in structural equation modeling (Koufteros et al. , 2009; Yu and To, 2021), the second-order model of diningscape should be used.…”

Section: Resultsmentioning

confidence: 99%

The effects of diningscape on customer satisfaction and word of mouth

Leung

2023

BFJ

Self Cite

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“…Subjek X merasa sangat terbantu dengan salah satu rekan kerja yang dengan siap sedia membantunya yang kurang memahami mengenai aplikasi yang dipakai saat masa awal learning from home diterapkan oleh sekolah. Sebuah studi menyatakan bahwa perilaku rekan kerja yang sulit membuat munculnya keinginan untuk pergi dari perusahaan (Yu & To, 2021). Connecting leaders mengajak para anggota untuk dapat melakukan kolaborasi antar rekan kerja sehingga membentuk semangat tim.…”

Section: Pembahasanunclassified

I Am Not Alone: Peran Kepala Sekolah dan Relasi Interpersonal selama Pembelajaran Daring

Kosasih

Yunanto

2022

JIPPG

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Perubahan yang masif dan cepat terjadi pada berbagai aspek kehidupan akibat pandemi COVID-19 yang memberikan dampak pada hampir seluruh negara di dunia. Tidak terkecuali dunia pendidikan yang juga harus menggunakan alternatif pembelajaran daring agar kegiatan belajar mengajar tetap dapat dilakukan. Guru harus beradaptasi, berinovasi, dan melakukan improvisasi dengan banyak metode ajar dan teknologi baru dalam waktu singkat. Dengan perubahan yang terjadi, peran kepala sekolah sebagai pemimpin menjadi suatu hal yang penting untuk mendukung dan memfasilitas guru selama pembelajaran. Tujuan penelitian ini adalah untuk mengeksplorasi peran kepala sekolah dan relasi interpersonal antar sesama guru dalam menghadapi pembelajaran daring. penelitia ini menggunakan metode penelitian kualitatif deskriptif. Pengumpulan data dilakukan melalui wawancara kualitatif kepada 1 orang kepala sekolah dan 2 orang guru yang masih bekerja aktif dan pernah mengajar kelas pembelajaran daring selama masa pandemi. Penelitian menunjukkan bahwa selama pembelajaran daring berlangsung, kepala sekolah yang memberdayakan, mendukung, dan memberikan otonomi membawa dampak positif bagi guru. Kepala sekolah yang inspiratif dan berperan sebagai role model dan hubungan dengan rekan kerja juga mempengaruhi cara guru dalam menghadapi masalah dan tantangan sehingga menimbulkan perasaan dihargai serta memberikan makna kerja yang positif. Perilaku kepemimpinan engaging leadership yang ditunjukkan kepala sekolah dan relasi interpersonal dapat diketahui memberikan dampak positif bagi guru selama masa pandemi.

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Effects of Difficult Coworkers on Employees’ Responses in Macao’s Public Organizations—The Mediating Role of Perceived Stress

2021

Administrative Sciences

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Difficult coworkers can be found in almost every workplace, including public and private organizations. This paper investigates the effects of difficult coworkers on employees’ responses including intention to leave and mental health through attitude towards difficult coworkers and perceived stress in public organizations. Data were collected from 307 public sector employees in Macao SAR, China. Results of partial least squares–structural equation modeling indicated that difficult coworkers significantly influenced their coworkers’ attitude towards them. Additionally, perceived stress partially mediated the relationship between employees’ attitudes towards difficult coworkers and intention to leave, while employees’ attitudes towards difficult coworkers did not have a significant effect on mental health. The study’s findings shed light on how difficult coworkers impacted employees’ attitudes, perceptions, and responses in Chinese public organizations.

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The Effects of Difficult Co-Workers on Employee Attitudinal Responses and Intention to Leave Among Chinese Working Adults

Cited by 3 publications

References 86 publications

The effects of diningscape on customer satisfaction and word of mouth

The effects of diningscape on customer satisfaction and word of mouth

I Am Not Alone: Peran Kepala Sekolah dan Relasi Interpersonal selama Pembelajaran Daring

Effects of Difficult Coworkers on Employees’ Responses in Macao’s Public Organizations—The Mediating Role of Perceived Stress

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