The effects of corporate social responsibility on organizational performance in the Iranian pharmaceutical industry: The mediating role of TQM

Mehralian, Gholamhossein; Nazari, Jamal A.; Zarei, Leila; Rasekh, Hamid Reza

doi:10.1016/j.jclepro.2016.06.116

Cited by 124 publications

(125 citation statements)

References 79 publications

(78 reference statements)

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“…However, most of the literature discussed the TQM relationship with firm performance in local market context (Corredor & Goñi, 2011). Additionally, the previous studies reported that TQM had been positively related to quality performance (Valmohammadi & Roshanzamir, 2015); operational performance (Ng & Jee, 2012); innovation performance (Yusr, 2016); competitive advantage (Munizu, 2013); organizational learning (Yazdani et al, 2016) and financial performance (Mehralian et al, 2016;Ngambi & Nkemkiafu, 2015). On another hand, Ahmad et al (2015) stated that most of the researchers found a high impact of TQM on firm performance in the manufacturing industry.…”

Section: Total Quality Management and Sme Export Performancementioning

confidence: 99%

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

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The purpose of this study was to investigate the mediating role of total quality management (TQM) between entrepreneurial orientation (EO) and SME export performance in the manufacturing sector of Pakistan. This study was originated from the fact that only a few studies have examined on how the firm's intangible resources and capabilities such as EO and TQM drive SMEs' export performance. Some questionnaires in Likert scale were used to collect the data and 364 usable responses were received from the owner/managers of exporting SMEs. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used for the data analysis. The findings reveal significant relationship between EO and TQM with SME export performance. Furthermore, this study found the complementary mediating role of TQM between EO and SME export performance of manufacturing sector of Pakistan. This study has implications for owner/managers of SMEs. The results offer a better understanding regarding EO and TQM implementation to SMEs owner / managers. Thus, owner/managers of SMEs can take better decisions for the implementation of TQM practices. Furthermore, to the best of researcher's knowledge, this study is the first work, which examines Pakistan`s SMEs export performance in association with the TQM as the mediating factor between EO and SME export performance.

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Section: Total Quality Management and Sme Export Performancementioning

confidence: 99%

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…Prior to conducting factor analysis, Kaiser-Meyer-Olkin (KMO) was performed. [30] Accordingly, KMO index was found to exceed 0.7 in all dimensions, indicating the sufficiency of sample size for factor analysis. In addition, average of variation extracted (AVE) was acceptably beyond 0.5 in all dimensions, showing validity of all dimensions.…”

Section: Data Collection and Analysismentioning

confidence: 93%

“…Cronbach's alpha values higher than 0.7 indicate good reliability of the instrument, while the values in the range 0.5–0.7 may be acceptable depending on the aim of the study. Prior to conducting factor analysis, Kaiser–Meyer–Olkin (KMO) was performed . Accordingly, KMO index was found to exceed 0.7 in all dimensions, indicating the sufficiency of sample size for factor analysis.…”

Section: Methodsmentioning

confidence: 99%

Diabetic Patients’ Views on Services Provided by Community Pharmacies

Mehralian

Sheikhi

Peiravian

2018

J Pharm Health Serv Res

Self Cite

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Objectives The purpose of this study is to evaluate the attitude of the patients with diabetes towards and satisfaction with services provided by the community pharmacists in Tehran. Although there is no national guideline for diabetic disease management in Iran, pharmacists, as accessible and trained healthcare professionals, provide patients with consultation regarding medications, diet and physical activity. With the increasing number of patients with diabetes in Iran, it is needed to evaluate the patients’ satisfaction with and attitude towards pharmacists’ services to better understanding how such services can be improved. Methods This study is a cross‐sectional and self‐administrated survey conducted among patients with diabetes in Tehran between April and September 2016. Once finished with extracting the possible factors related to the attitudes of the patients with diabetes from existing literature, a standardised questionnaire with 35 questions was designed and distributed randomly among patients with diabetes. Four hundred and four completed questionnaires were finally returned. Key findings Although pharmacists’ services such as giving advices on diabetes management, giving information to patients and educating them about diabetes self‐management were found not to be implemented at an appropriate level, the majority of patients agreed that they receive consultation services from pharmacists regarding diabetes and had good attitude towards such services. More than 70% of patients agreed that, after receiving consultation services, their knowledge of diabetes increased and they have been more successful at diabetes self‐management. Conclusions According to the results, patients with diabetes in this study have relatively positive views on pharmacists and their services.

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“…TQM is a comprehensive managerial approach that seeks to include all organizational processes and functions to continuously fulfil customer demands and enhance organization's system quality so as to increase productivity and profitability. (Mehralian et al, 2016). TQM can also be seen as a revolutionary management philosophy, an innovative line of thought in managing organizations, a change in model, or an all-encompassing system which boost overall organizational performance (Patyal & Maddulety, 2015).…”

Section: Tqm Practicesmentioning

confidence: 99%

The mediation effect of TQM practices on the relationship between entrepreneurial leadership and organizational performance of SMEs in Kuwait

Sawaean¹,

Ali²

2020

10.5267/j.msl

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Small and medium enterprises (SMEs) play a vital role for the economic development of most countries, particularly in developing economies such as Kuwait. There are, however, challenges and problems that have to be addressed in an effort to achieve a better performance and ensure longer-term success. In the pursuit of entrepreneurial leadership (EL), SMEs frequently adopt total quality management (TQM) practices as their key strategies to enhance their competitive advantage. However, there is a dearth of studies that investigate the relationship of these concepts with the performance SMEs in developing countries. This paper seeks to examine the association between determinants of organizational performance, such as entrepreneurial leadership (EL) and TQM practices, of Kuwait's SMEs. This study uses a quantitative method. A survey questionnaire is administered to collect data from 500 SME owners and CEOs in Kuwait, and 384 are found to be usable. The outcomes of this study show beneficial and considerable influence of entrepreneurial leadership and TQM practices on organizational performance. The association of entrepreneurial leadership with organizational performance of SMEs is fundamentally mediated by TQM practices.

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The effects of corporate social responsibility on organizational performance in the Iranian pharmaceutical industry: The mediating role of TQM

Cited by 124 publications

References 79 publications

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Diabetic Patients’ Views on Services Provided by Community Pharmacies

The mediation effect of TQM practices on the relationship between entrepreneurial leadership and organizational performance of SMEs in Kuwait

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