The effects of conceptual description and search practice on users’ mental models and information seeking in a case-based reasoning retrieval system

He, Wu; Erdelez, Sanda; Wang, Feng‐Kwei; Shyu, Chi‐Ren

doi:10.1016/j.ipm.2007.03.008

Cited by 29 publications

(20 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Our findings shed light on three of the theoretical justifications for why complementary search would be beneficial, including: improved decision-making, additional human capital, and more robust sense making. The findings also extended three of the theoretical justifications for why complementary search would be beneficial, including: improved decision-making, additional human capital, and more robust sense making (for example, [32,34]. There was no significant difference found from the different units of the company.…”

Section: Discussionsupporting

confidence: 61%

“…These personal sources are ideal for conveying tacit information and reducing ambiguity, through dialogue and thick communication that provides nonverbal, as well as verbal cues [45,63]. Personal interaction provides additional social cues, and facilitates interpretation of the environment [51], information processing [32,63], personal information management [7], and sense-making [59]. Unlike impersonal sources, personal sources of information react to a failed search, and suggest alternative search avenues, or additional sources of information.…”

Section: Prior Studiesmentioning

confidence: 99%

“…Studies of information systems and codified knowledge have explored the conditions under which individuals and groups are able to effectively search for, and transfer information [25,28,32]. Commonly, these studies find that the higher the quality, the greater the volume; and the better the search and transfer capabilities, the more likely information is to be transferred and utilized [11].…”

Section: Prior Studiesmentioning

confidence: 99%

“…As previous research have implied [20,32], it is essential to understand information sourcing from personal and impersonal sources for practical, as well as for theoretical reasons. Individuals have limited resources to invest, in building their information capabilities.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Shin

Choi

2014

Inf Technol Manag

View full text Add to dashboard Cite

Organizations invest resources to develop information capabilities, to utilize personal and impersonal information. While the utilization of knowledge is likely to improve organizational performance, it is unclear what the consequences of utilizing personal and impersonal sources of information are for individuals. This study sought to increase understanding of the performance implications of using personal and impersonal information, by examining four business units of a large financial institution. Utilizing competing theoretical models, we tested whether personal and impersonal sources of information substituted for, or complemented each other. The results indicated that individuals who utilized information from personal and impersonal sources of knowledge in a complementary fashion had superior performance. Parsing impersonal knowledge sourcing, we found that the use of specific impersonal information repositories increased performance, while the use of general impersonal information decreased performance. In general, this study shed light on the origins of individual knowledge capabilities, and indicated that individuals gain advantages, by engaging in particular knowledge-sourcing routines.

show abstract

Section: Discussionsupporting

confidence: 61%

Section: Prior Studiesmentioning

confidence: 99%

Section: Prior Studiesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Shin

Choi

2014

Inf Technol Manag

View full text Add to dashboard Cite

show abstract

“…The relationship between user and interface is in this context not a unidirectional one. On one hand, the mental model of the user can direct the navigation; on the other hand, an interface can affect the mental model held by the user (He et al, 2008). Thus, an interface that reflects the structure of the system will aid the user in navigating that structure.…”

Section: The Benefits Of Metaphors To Navigationmentioning

confidence: 99%

Efficient electronic navigation: A metaphorical question?

Dorum

Garland

2011

Interacting with Computers

View full text Add to dashboard Cite

a b s t r a c tDifferences in navigation performance have been found for variation in the metaphor used to structure information layout within websites. Our study extends this work by examining three metaphors to clarify further whether differences can be attributed to the metaphor's structure being spatial (versus non-spatial) or because it has greater familiarity. Participants were assigned a website and completed a structurally identical navigation task based on a specific metaphor description. Effects of metaphor were found for total task time, disorientation, and a combined accuracy measure. The house metaphor (spatial/familiar) produced significantly faster task times and more accurately retained metal models than both the town (spatial/unfamiliar) and social (non-spatial/unfamiliar) metaphors. Cognitive style, spatial ability and confidence had mixed and limited influence on the findings. The results suggest that navigation in website environments is facilitated more by the degree of familiarly perceived in the structure of the metaphor, than the spatial or non-spatial nature of the metaphor. This has major implications for the design of hypertext material, especially where the ability to locate information and recall it accurately is important rather than speed per se.

show abstract

A longitudinal study of user queries and browsing requests in a case‐based reasoning retrieval system

Tian

2017

Asso for Info Science & Tech

Self Cite

View full text Add to dashboard Cite

This article reports on a longitudinal analysis of query logs of a web‐based case library system during an 8‐year period (from 2005 to 2012). The analysis studies 3 different information‐seeking approaches: keyword searching, browsing, and case‐based reasoning (CBR) searching provided by the system by examining the query logs that stretch over 8 years. The longitudinal dimension of this study offers unique possibilities to see how users used the 3 different approaches over time. Various user information‐seeking patterns and trends are identified through the query usage pattern analysis and session analysis. The study identified different user groups and found that a majority of the users tend to stick to their favorite information‐seeking approach to meet their immediate information needs and do not seem to care whether alternative search options will offer greater benefits. The study also found that return users used CBR searching much more frequently than 1‐time users and tend to use more query terms to look for information than 1‐time users.

show abstract

The effects of conceptual description and search practice on users’ mental models and information seeking in a case-based reasoning retrieval system

Cited by 29 publications

References 18 publications

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Efficient electronic navigation: A metaphorical question?

A longitudinal study of user queries and browsing requests in a case‐based reasoning retrieval system

Contact Info

Product

Resources

About