The Effects of Computer Self-Efficacy and Technology Acceptance Model on Behavioral Intention in Internet Banking Systems

Ariff, Mohd Shoki Md; Yeow, S. M.; Zakuan, Norhayati; Jusoh, Ahmad; Bahari, Ahamad Zaidi

doi:10.1016/j.sbspro.2012.09.1210

Cited by 59 publications

(76 citation statements)

References 8 publications

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“…The effects of self-efficacy on technology usage have also been explored and proven vital in many other studies, such as older studies on web-based IS acceptance (Laver, George, Ratcliffe, & Crotty, 2012;Mun & Hwang, 2003), e-service acceptance (Hsu & Chiu, 2004;Wang, Yeh, & Liao, 2013), and IS acceptance (Hasan, 2006), to recent studies relating to educators' technology acceptances (Celik & Yesilyurt, 2013;Holden & Rada, 2011), internet banking (Ariff, Yeow, Zakuan, Jusoh, & Bahari, 2012), and e-learning acceptance (Calisir et.al, 2014;Hsia, Chang, & Tseng, 2014). Lee and Lehto's (2013) study examined user behavioural intention to use YouTube for procedural learning, and findings acknowledged self-efficacy as significant predictor of usefulness towards behavioural intention.…”

Section: Social Cognitive Theorymentioning

confidence: 99%

Promoting interactions between lecturers and students in classrooms via mobile technologies: An empirical study

Gan

Balakrishnan

2017

AJET

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The current study sets out to identify determinants affecting tertiary students' behavioural intentions to use mobile technology in lectures. The study emphasises that the reason for using mobile technology in classrooms with large numbers of students is to facilitate interactions among students and lecturers. The proposed conceptual framework has four main antecedents of behavioural intention: system perception, intrinsic motivation, system and information quality, and uncertainty avoidance. Sample data was collected from 396 tertiary students in Malaysia. Results from structural equation modelling on the sample indicated that behavioural intention was significantly influenced by system and information quality, followed by intrinsic motivation, and uncertainty avoidance. System perception was not significantly predictive of behavioural intention. The proposed framework explained 54% of the variance in behavioural intention of mobile technology use in lecture classes. The study findings are indicative of the importance of system development efforts to ensure overall quality system design. The findings further suggest that mobile technology may serve as a tool to facilitate interaction among students and lecturers in large lecture classes.

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Section: Social Cognitive Theorymentioning

confidence: 99%

Promoting interactions between lecturers and students in classrooms via mobile technologies: An empirical study

Gan

Balakrishnan

2017

AJET

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“…It is worthy to know that computer self-efficacy construct has been used in IS researches to elucidate user perception on his/her ability to use computer in the performance and accomplishment of job tasks (Compeau and Hinggins, 1995). In addition, CSE has been found in previous studies as a factor that influence information system's usage in individuals (John 2013;Ariff, Min, Zakuan, Ishak and Ismail 2013;Cassidy and Eachus, 2002). In this regard, this study finds CSE as an appropriate factor to use in examining its influence on employees' intention towards the use of e-collection in Nigerian federal hospitals.…”

Section: The Research Frameworkmentioning

confidence: 51%

“…However, despite the seeming benefits of e-collection system use, employees' attitude toward the system is not encouraging for their unwillingness to embrace this new technology in the workplace (Oyegoke, 2013). Notwithstanding, previous studies such as Diatmika, Irianto and Baridwan (2016), and Ariff, Min, Zakuan, Ishak and Ismail (2013) to mention among others, have identified several factors that influence individual intention to use a new system. Furthermore, the most widely information system (IS) model that is being used by researchers in technology acceptance studies is the Technology Acceptance Model (TAM) developed by Davis (1989).…”

Section: Introductionmentioning

confidence: 94%

“…Therefore, computer self-efficacy is an appropriate factor in determining the ability of an individual to use ecollection systems. Evidently, the study of Ariff et al (2013) has shown that CSE is a factor that influences the behavioral intention to use internet banking among bank customers. Similarly, the finding of John (2013) also indicates a significant influence of CSE on behavioral intention.…”

Section: Computer Self-efficacymentioning

confidence: 99%

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An Empirical Study on the Use Intention of Electronic Cash Collection System in Nigerian Federal Hospitals

Kabir

Abba

Abubakar

2018

International Journal of Emerging Trends in Social Sciences

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It is a well-known fact that the use of electronic systems around the globe has facilitated and enhanced the efficiency in organizations. In light of this, federal hospitals in Nigeria have started using electronic collection system for cash collection purposes. Electronic cash collection system (e-collection) is a computerized system designed to handle cash collections with a view to block revenue leakages that are widespread within the Nigerian public sector organizations. However, the continuous use of the system is being faced with great resistance by those employees that were purposely meant to use it. In view of that, the aim of this paper is to investigate factors that could influence employee's intention to use e-collection system in the performance of their duties. Technology Acceptance Model (TAM) was adapted with an extension of computer self-efficacy variable with a view to providing additional explanation to the model. Partial Least Square (PLS) was used to analyse 116 responses from ecollection users in investigating the relationship between three independent variables (perceived usefulness, perceived ease of use, computer self-efficacy) and the dependent variable (intention). The results of the analysis revealed that positive and significant relationships exist between the independent variables and the dependent variable except between perceived usefulness and intention. Recommendations were made to the hospital authorities to educate and enlighten the concern employees on the usefulness and benefits of the new system.

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“…These problems also keep potential negative consequences such as increase in perceived risk, loss of trust and needs for better security, which may be suboptimal from an economical perspective (van der Meulen, 2013). Ariff et al (2012) investigated the effects of computer self-Efficacy and technology acceptance model on behavioral intention in Internet banking systems. Normalini and Ramayah (2012) investigated whether biometrics technologies implementation in Internet banking could reduce security issues or not.…”

Section: Introductionmentioning

confidence: 99%

An empirical investigation on factors influencing intention of use of internet banking

Pourasadi¹,

Dastanian²

2014

10.5267/j.msl

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One of the most important techniques for development of internet banking is to encourage people to do their daily banking transactions through internet facilities. In this paper, we present an empirical study to find out whether perceived ease of use, perceived usefulness as well as trust could influence on internet banking. The proposed study was implemented in one of Iranian banks in city of Tehran, Iran using structural equation modeling. Cronbach alpha has been calculated as 0.90, which validates the overall questionnaire. Using structural equation modeling, the survey has concluded that perceived ease of use (β=0.18, p-value=0.000), perceived usefulness (β=0.24, p-value=0.000) and trust (β=0.55, p-value=0.000) had positive and meaningful impact on internet banking

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The Effects of Computer Self-Efficacy and Technology Acceptance Model on Behavioral Intention in Internet Banking Systems

Cited by 59 publications

References 8 publications

Promoting interactions between lecturers and students in classrooms via mobile technologies: An empirical study

Promoting interactions between lecturers and students in classrooms via mobile technologies: An empirical study

An Empirical Study on the Use Intention of Electronic Cash Collection System in Nigerian Federal Hospitals

An empirical investigation on factors influencing intention of use of internet banking

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