The Effects of Collaborative Technologies on Individual and Team Performance in a Network Centric Warfare (NCW) Environment

Guthrie, Joseph; Rosen, Michael A.; Salas, Eduardo; Nelson, W. Todd; Bolia, Robert S.

doi:10.21236/ada470167

Cited by 1 publication

(1 citation statement)

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“…In order to illustrate the variety of past approaches, we present a summary of a limited set of past studies. • Guthrie, Rosen, and Salas (2007) provide a comprehensive theoretical overview of the setting where technology based collaboration is framed as an interaction between team level constructs and individual constructs. The dependent variable (team effectiveness) is shown to feed back into team level constructs.…”

Section: Introductionmentioning

confidence: 99%

Understanding the impact of communications technologies on virtual team performance: An agent-based simulation model

Sahasrabudhe¹,

Kanungo²,

Iyer³

2011

Proceedings of the 2011 Winter Simulation Conference (WSC)

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Enterprises are constantly looking for ways to get the most from their geographically dispersed human resources by forming virtual teams, and leveraging communications technologies for enabling good team performance. The experience in using these technologies by virtual teams has been mixed at best, and the extant literature has gaps in offering satisfactory explanation for the variations. To address that gap, we have developed an agent-based simulation model to understand the dynamic complexities of the interplay between the characteristics of a virtual team, the task of the team, individuals forming the team, and the key functionalities provided by communications technologies, and to simulate the collaboration and work done by the team for its assigned tasks. Preliminary results point to the potential usefulness of the model to investigate the impact of communications technologies on virtual team performance. INTRODUCTIONWe study the role of communications technologies in teams that require collaboration among their members for satisfactory performance of their functions. The backdrop for this study is the emergence and rapid evolution of communications technologies that allow users to interact almost as if they were face-toface (e.g., virtual presence, multimedia, etc.). Specifically, the growing maturity of Internet Protocol (IP) based delivery of interactive voice, data and video services has triggered significant technological developments in the design and delivery of new "collaboration" oriented Unified Communications (UC) services to end-users. UC is currently in early stages of introduction and it has so far been a technology "push" primarily by vendors and service providers. However, how this technology will be used and how it will spread is unclear. Our study is motivated by a need to develop a better understanding of its applicability and use. The UC environment of the future may potentially result in distance interactions that are richer than the types of interactions today. With the growing emphasis on telecommuting employees, the UC work environment will be important for telecommuters in the future. However, Gartner Group (2008) mentioned that models for the adoption of these new services by end-users in an organizational context have not been studied extensively.The primary contribution of our study lies in the development of a theoretical model that initiates the exploration of the comparison between virtual collaboration (i.e., using communications technologies) 321 978-1-4577-2109-0/11/$26.00 ©2011 IEEE

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Section: Introductionmentioning

confidence: 99%