The effects of Airbnb’s price positioning on hotel performance

Xie, Karen; Kwok, Linchi

doi:10.1016/j.ijhm.2017.08.011

Cited by 131 publications

(91 citation statements)

References 36 publications

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“…Although hosts/providers benefit from the sharing economy, the organized accommodation industry suffers and hoteliers face direct and unfair competition (Guttentag & Smith, 2017; Gyódi, 2017). Charging lower prices, avoiding paying tax and employing no staff enabled sharing economy hosts to “steal” hotel customers (Dogru, Mody, & Suess, 2017; Forgacs & Dimanche, 2016; Xie & Kwok, 2017). Since the regulations and legislation have been quite minimal in requirements, taxation, safety, and documentation, many hoteliers feel that the sharing economy distorted competitive forces by reducing demand and forcing prices to collapse (Forgacs & Dimanche, 2016; Gunter & Önder, 2018; Koh & King, 2017).…”

Section: Research Findingsmentioning

confidence: 99%

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Buhalis

Andreu

Gnoth

2020

Psychology and Marketing

149

115

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The sharing economy disrupts the marketplace and brings both benefits and disadvantages into service ecosystems. We discuss principles of the S-D logic and transformative service research and explore the processes of value co-creation and co-destruction of well-being within the ecosystem of the accommodation sharing economy. Following a brief period of euphoria, the dark side of the sharing economy emerges, defined as the socially, environmentally, or economically undesirable effects introduced by the sharing economy. Airbnb introduced new realities for visitors, neighborhoods, the accommodation industry, and city councils, whereby some stakeholders are frequently found to maximize their own value at the expense of others. Value co-destruction prevails often due to uncontrolled and rapid expansion. We seek to promote a more balanced process, and the optimization of value co-creation, while seeking to prevent value co-destruction. Using a literature review, netnography, and a case study, we investigate co-creation and co-destruction, as expressed by different stakeholders, and focus on the socio-psychological implications in the use of sharing platforms that affect the well-being of individuals and community. A conceptual framework is proposed to manage future research addressing well-being, value co-creation and co-destruction in complex ecosystem service networks.

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Section: Research Findingsmentioning

confidence: 99%

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Buhalis

Andreu

Gnoth

2020

Psychology and Marketing

149

115

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“…These findings confirm that the growth of the Airbnb network may indeed threaten the profitability and, ultimately, the very existence of hotels. Yet other studies have found that, while Airbnb listings may impact hotels, their effect is more complex and more nuanced than previously thought [6], [56]. According to this segment of the literature, Airbnb's impact will differ based on the characteristics of the hotel.…”

Section: Relationship Between Airbnb and Hotelsmentioning

confidence: 96%

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

István¹,

Puiu²,

Zotic³

et al. 2019

AGB

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User-generated content (UGC) is a powerful tool used to attract tourists to a destination and to market certain tourism products and services. Reviews of hotels and other tourism accommodation rentals are increasingly used by travelers to select their accommodation, thus, facilitating independent travel planning. This study is attempting to understand and compare the factors that contribute to customer satisfaction for hotel and Airbnb apartment guests in Cluj-Napoca, Romania. We employed reviews published by users on booking.com (for hotel customers) and on the Airbnb platform between May and November 2018 and quantitatively and qualitatively analyzed them using QDA Miner and Wordstat to understand the main attributes associated with guest satisfaction. The study revealed that the two lists of attributes that determine guest satisfaction are, to a great extent, similar. This means that guests have the same criteria in mind when evaluating their hotel and Airbnb stay. However, two attributes were found to be important only to Airbnb guests ("good communication" and "easy check-in/out") and three to hotel guests ("good breakfast", "nice view" and "parking"). The findings have a number of theoretical and managerial implications which are discussed at the end of the paper.

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“…Classic economic theories of demand and supply indicate that increased supply may hurt firm performance by depressing price to a new and lower equilibrium (Assaf et al, 2017). The rapidly emerging sharing economy in recent years means that accommodation sharing (e.g., Airbnb) is growing quickly and becoming an important market force that is challenging the hotel industry (Xie and Kwok, 2017) and continuing to negatively affect hotel performance (Zervas et al, 2015).…”

Section: Synergy Effects Of Tourism Specialization and Market Competimentioning

confidence: 99%

Higher tourism specialization, better hotel industry efficiency?

Zhang

Zhou

et al. 2020

International Journal of Hospitality Management

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A B S T R A C TThis study examines the effects of both specialization in tourism and market competition on the efficiency of the hotel industry. For this purpose, stochastic frontier analysis (SFA) was employed to evaluate the efficiency of the hotel industry on a provincial level in China and to analyze how it is impacted by specialization in tourism and market competition. The results confirm that tourism specialization and market competition exert a synergistic effect on hotel industry efficiency in China. This study finds that tourism development as represented by a high level of tourism specialization by a destination does not guarantee high efficiency in hotels but does enhance the negative effect of market competition on hotel industry efficiency. Significant policy and managerial implications stem from these findings.

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The effects of Airbnb’s price positioning on hotel performance

Cited by 131 publications

References 36 publications

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

Higher tourism specialization, better hotel industry efficiency?

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