The effects of advisor style on overcoming client resistance in the advising interview

Bresnahan, Mary

doi:10.1080/01638539209544810

Cited by 7 publications

(6 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This research is relevant since it touches on the face-threatening component of advice sequences and identifies important interactional patterns. There is indeed a body of research on advice in face-to-face educational counseling (for example, Bradbury and Koballa 2007;Bresnahan 1992;Erickson and Shultz 1982;He 1994;Vásquez 2004;Waring 2007aWaring , 2007b, radio advice programs (for example , Gaik 1992;Hudson 1990;Hutchby 1995), advice on the phone (for example, Baker, Emmisson, and Firth 2005), advice in therapeutic contexts (for example, Gaik 1992;Labov and Fanshel 1977) and everyday advising (for example, Jefferson and Lee 1992). The research foci are as diverse as the investigation of the societal norms and values that are propagated by means of advice columns (for example, Currie 2001; Gough and Talbot 1996;Mutongi 2000), the linguistic realization of advice in newspaper advice columns (for example , Franke 1996;Gough and Talbot 1996;Thibault 1988Thibault , 2002, or a study of the ''problem letter'' rather than the advice given (for example, Kreuz and Graesser 1993).…”

Section: Background On Advice From a Linguistic Point Of Viewmentioning

confidence: 99%

Health Internet sites: a linguistic perspective on health advice columns

Locher

2010

Social Semiotics

View full text Add to dashboard Cite

In this article, health Internet sites are discussed with a special focus on advice, and in particular advice columns. It is argued that health educators can exploit the potential of the Internet to reach a large audience by making use of the popular format of an advice column. This text type is already well established in the print media and offers the advice-seekers anonymity and an archive to search for solutions to their concerns. At the same time, the interactive format allows health educators to find the genuine concerns of their target audience, as depicted in the ''problem letters''. The article discusses the intricacies of the linguistic act of advice-giving and the linguistic challenges that health providers face in creating and maintaining an online advice platform.

show abstract

Section: Background On Advice From a Linguistic Point Of Viewmentioning

confidence: 99%

Health Internet sites: a linguistic perspective on health advice columns

Locher

2010

Social Semiotics

View full text Add to dashboard Cite

show abstract

“…Furthermore, the literature on advice has mainly concentrated on spoken, faceto-face settings. Examples are studies dealing with advice in visits by health-care nurses to first-time mothers (Heritage and Sefi 1992), HIVcounseling sessions (Silverman 1997; among others), medical encounters more generally (e.g., Leppänen 1998;Pilnick 1999Pilnick , 2001Sarangi and Clarke 2002), student and career counseling (Bresnahan 1992;Erickson and Shultz 1982;He 1994He , 1996Vehviläinen 2001Vehviläinen , 2003, or advice on call-in radio programs (Gaik 1992;Hudson 1990;Hutchby 1995). Because advice is not limited to a particular linguistic realization, every particular practice merits to be looked at in its own right.…”

Section: Advice and Identity Constructionmentioning

confidence: 99%

The emergence of the identity of a fictional expert advice-giver in an American Internet advice column

Locher

Hoffmann

2006

Text &Amp; Talk - An Interdisciplinary Journal of Language, Discourse Communication Studies

View full text Add to dashboard Cite

This paper is a contribution to research on the expression of expert advicegiving (e.g., Heritage and Sefi 1992;Silverman et al. 1992). We present a linguistic analysis of the ways in which the identity of the fictional expert advisor Lucy emerges in an Internet advice column run by professional health educators as part of a university health service. In discourseanalytical close readings of 280 question-answer records, we identify and discuss seven recurring strategies (the advisor's name, self-reference and use of address terms; expert information-giving; giving options and making readers think; the choice of vocabulary; o¤ering opinions; the use of empathy; the display of humor), which together contribute to Lucy's voice as an expert advice-giver if the readers repeatedly access the question-answer exchanges. This emerging identity is in line with the site's mission to provide information designed to facilitate independent and responsible decision processes and corresponds to an ideal of nondirectiveness, as also identified in the literature on other advisory settings (He 1994;Sarangi and Clarke 2002;Vehviläinen 2003). The constructed identity of Lucy thus makes 'Lucy Answers' an attractive site to (re)turn to for advice and complements the other services provided by the health educators.

show abstract

“…This research suggests that passive, less assertive individuals will receive more limited Service from help providers. Indeed, parallel research being conducted by the current investigator on empowerment in help-seeking (Bresnahan, 1992a(Bresnahan, , 1992b demonstrates that students who seek help in the academic setting are already a more aggressive subset of the entire Student body. Since women tend to use more passive, less forceful requestive strategies, evidence from Mizrahi (1986) suggests that the practitioner will be likely to accelerate the interaction and be more dismissive about needs of clients exhibiting low assertion.…”

Section: Hypothesismentioning

confidence: 90%

Gender differences in initiating requests for help

Bresnahan¹

1993

Text - Interdisciplinary Journal for the Study of Discourse

View full text Add to dashboard Cite

This study exarnines the help-requestive behavior of!04female subjects and 97 male subjects. These 201 audiotaped Interviews were randomly selected from a larger corpus of actual help-seeking Interviews. The 201 Interviews were codedfor thefollowingfeatures: gender; requestforce; level of imposition of the request; level of emotion of the request; presence of conflict; persistence of the help-seeker; types of linguistic strategy selected by the help-seeker to askfor help; content of the request; whether the request was granted; whether there was an anticipatory account; and content of the account.Findings are generally consistent with sex-role hypotheses derivedfrom the gender literature on differences in language interaction between women and men. A t a level of significance, men selected aggressive control strategies. However, several findings in this study were not expected and suggest interesting modifications for claims that have been made elsewhere about sex differences in language. The implications of these findings on gender bothfor help-providers and help-seeker s is explored.

show abstract

The effects of advisor style on overcoming client resistance in the advising interview

Cited by 7 publications

References 10 publications

Health Internet sites: a linguistic perspective on health advice columns

Health Internet sites: a linguistic perspective on health advice columns

The emergence of the identity of a fictional expert advice-giver in an American Internet advice column

Gender differences in initiating requests for help

Contact Info

Product

Resources

About