The Effects of a Theory-Based Patient Portal Elearning Program for Older Adults With Chronic Illnesses

Nahm, Eun-Shim; Zhu, Shijun; Bellantoni, Michele; Rietschel, Matt; Russomanno, Vince; Son, Hyo Jin; La, Izquierdo Mora

doi:10.1093/geroni/igy023.2700

Cited by 1 publication

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“…The participants were active Internet users with a relatively high level of eHealth literacy. They also showed higher levels of ease of use, usefulness, and self‐efficacy compared to previous PP research using middle‐aged and older adult samples (Nahm, DiBlasi, et al, 2019; Nahm, Zhu, et al, 2019). They generally had low levels of data privacy and security concerns and positive attitudes towards using portals.…”

Section: Discussionmentioning

confidence: 49%

“…PP use was positively influenced by self‐efficacy. In previous studies that tested the effectiveness of PP learning programs, self‐efficacy was assessed as one of the main outcomes (Nahm, Diblasi, et al, 2017; Nahm, Zhu, et al, 2019). These learning programs showed positive effects on self‐efficacy and portal use, suggesting the possibility of increased portal use via improved self‐efficacy, which is consistent with this finding.…”

Section: Discussionmentioning

confidence: 99%

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Testing a Model of Patient Portal Use in Adult Patients

Son

Nahm

Zhu³

et al. 2021

J of Nursing Scholarship

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Purpose The aim of this study was to test a modified version of the Technology Acceptance Model, which describes users’ technology adoption, to examine the relations between patient portal use and potential influencing factors in adult patients who have used patient portals. The modified model posits that patient portal use can be explained by attitude and self‐efficacy for using patient portals, perceived usefulness and ease of use, data privacy and security concerns, eHealth literacy, education level, and age. Design A cross‐sectional anonymous online survey was conducted for adult patients who had used their patient portals in the past 12 months. Methods Participants were recruited from 20 settings selected in a large integrated health care system. Data from 743 patients were subject to structural equation modeling for model testing. Findings Sixty‐eight percent were White and female, with a mean age of 53.1 years (SD = 15.34). Forty‐seven percent used patient portals about monthly or more frequently. Scores for perceived usefulness and ease of use of patient portals were relatively high (as measured using the modified Perceived Health Web Site Usability Questionnaire; each item mean, 6.0–6.2; range, 1–7). The final model adequately fit the data (comparative fit index = .983, standardized root mean square residual = .064, root mean square error of approximation = .059). Patient portal self‐efficacy and data privacy and security concerns had a direct impact on patient portal use. Perceived usefulness and ease of use, eHealth literacy, education level, and age indirectly influenced patient portal use. Conclusions This study contributes to expanding a theoretical understanding of adult patients' patient portal use in a real health care environment. Future studies need to include more diverse populations in various settings. Clinical Relevance Knowledge gained from this study can be used by technology experts to make patient portals more user friendly and by administrators to implement patient portals more effectively.

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Section: Discussionmentioning

confidence: 49%

Section: Discussionmentioning

confidence: 99%