The Effectiveness of One-Stop Service Policy in Protecting the Rights of Indonesian Migrant Workers in Tulungagung

Abstract

The Indonesian government has tried to protect migrant workers, one of which is through Law no. 18 of 2017 concerning protecting the rights of migrant workers in an integrated manner. This research aims to examine how this policy’s effectiveness in protecting the rights of Indonesian migrant workers in Tulungangung Regency. This research uses descriptive research with a qualitative approach. The research findings show that one-stop service helps prospective workers manage all documents quickly and easily and is efficient in terms of costs and labor, and providing skills and attitude for working capital. One-stop integrated service policy implemented in the Tulungagung local government is based on the PTKLN Law No. 18 of 2017, Also, as an excellent service standard (SPM) according to the Decree of the Minister of Home Affairs No. 6/2007, that is simple, apparent, legal certainty, accurate, safe, responsible, complete facilities, and infrastructure, easy access, discipline, friendly, polite and comfortable in providing services.

Implementation of One-Stop Integrated Services in Tulungagung Regency

“…This study found that there were institutions that had not been incorporated, causing ineffective services [8]. Meanwhile, Sulistyowati thinks that the existence of an integrated one-stop service can provide convenience for migrant workers [9]. Another research conducted by Samad stated that this program was able to develop government public services and should develop in other areas [10].…”