2014
DOI: 10.1177/1467358414540165
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The effective performance measures for store managers on restaurant chain growth

Abstract: Chain organization has become the most prevalent form of the restaurant industry. Facing asymmetric information, however, many chains encounter difficulties in monitoring chain store managers who serve different markets. A proper incentive scheme for store managers must be designed to solve the agency problem. However, measuring performance is a critical element of any incentive system. Thus, this study examined the appropriate performance measures of assessing the performance of a store manager. Results revea… Show more

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Cited by 3 publications
(3 citation statements)
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“…The second analysis that uses a hygiene scorecard (swab analysis) proves that LE has significant effects on the actual implementation of food handling practices by their organizational leaders. This outcome is consistent with Lin et al (2014) and Kimbrough-Walls (2012). Kimbrough-Walls (2012) although said that it is hard to measure efficient leadership as most of the time the concept of leadership is interpreted differently by the staff.…”
Section: Discussion and Implications Of The Studysupporting
confidence: 91%
“…The second analysis that uses a hygiene scorecard (swab analysis) proves that LE has significant effects on the actual implementation of food handling practices by their organizational leaders. This outcome is consistent with Lin et al (2014) and Kimbrough-Walls (2012). Kimbrough-Walls (2012) although said that it is hard to measure efficient leadership as most of the time the concept of leadership is interpreted differently by the staff.…”
Section: Discussion and Implications Of The Studysupporting
confidence: 91%
“…Thorough management of a restaurant is essential to enable its success [9]. Several studies evaluate the performance of restaurant chains at the level of financial management and other measures such as quality and marketing [10][11][12]. Financial ratios and indicators are considered strong performance measures to evaluate the performance of companies [13].…”
Section: Performance Evaluation Of the Restaurant Industrymentioning
confidence: 99%
“…The restaurant sector has a profound importance for economic growth and employment (Gheribi, 2015; Lin et al, 2014; Salem et al, 2021b; Tibon, 2014). The first step of the improvement process in restaurants is to measure their business performance (Heo, 2017).…”
Section: Introductionmentioning
confidence: 99%