The Effect of Workload on Work Productivity Through Job Stress in Air Traffic Controller (ATC) Employees at Makassar International Airport Sultan Hasanuddin Makassar

Abstract

Objective: Air Traffic Controller (ATC) is one of the professions that has a high level of stress due to the very heavy burden of PLLU job responsibilities that risk the lives of airplane passengers and all flight crews. Work stress for ATC officers must be avoided because it can affect personal health and productivity at work. ATC officers require a lot of focus and energy that should be balanced with a lot of human resources as well. Method: This research design is cross-sectional, namely observational research design with a sample size of 65 Air Traffic Controller (ATC) employees selected by proportional random sampling. The SPSS program was used to process data univariately and the Smart PLS program was used to process data bivariately and multivariately using path analysis. Results: Then, the results showed that there was an effect of tenure on work stress (p=0.025), workload on work stress (p=0.00), age on work productivity (p=0.01), the effect of workload on work productivity (p=0.016), while there was no effect of age on work stress (p=0.22), tenure on work productivity (p=0.692), work stress on work productivity (p=0.46). Based on the intervening test, the indirect effect of age on work productivity through work stress (p=0.6530), the indirect effect of tenure on work productivity through work stress (p=0.542) and the indirect effect of workload on work productivity through stress is (p=0.461). Conclusion: Age, tenure and workload have a direct and indirect effect on work productivity, while the variables of age on productivity through work stress, tenure on productivity through work stress, and workload on productivity through work stress have no direct effect. Implication of the research: This research can help Air Traffic Controller employees by educating them about the causes of heavy workload and work stress resulting in decreased work productivity. Originality: This journal presents a study of age, tenure and workload, on work productivity through work stress in Air Traffic Controller employees at Sultan Hasanuddin International Airport Makassar. Previous work stress studies only used questionnaire measuring instruments, so in this study the use of questionnaires was replaced by measuring instruments Cocorometer. This study discusses the effect of age, tenure and workload, on work productivity through work stress. The findings explain the effect of age on work productivity, tenure on stress, workload on stress, and workload on work productivity.