The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana

Abstract

This paper examined the effect of work environment on job satisfaction with the spotlight on a merchant bank in Ghana. Among other objectives, the paper set out to ascertain the impact of physical and mental environment on employees' performance, to know the overall satisfaction level of employees in the bank and study whether physical, social and psychological work environment affect job satisfaction. Stratified sampling technique was adopted to select the sample for the study. Questionnaire was used as the research instrument while Statistical Package for Social Science (SPSS) was employed to analyze the data gathered from the field study. Findings of the study indicated that most of the staff at the bank are satisfied with their work environment especially the physical ambiance. The paper concludes that the environment has a significant effect on employees' satisfaction. The findings of the paper emphasize the need for management to improve the work environment of employees to boost productivity.

The Effects of Work Environmental Factors on Job Satisfaction: The Mediating Role of Work Motivation

“…The study's results indicate that work environmental factors positively affect the dimensions of job satisfaction, consistent with prior research (e.g. Abualrub et al 2016, Agbozo et al 2017, Ayamolowo 2013, Bojadjiev et al 2015. This finding highlights the essential role of work environmental factors (specifically quantitative demands, job insecurity, social support from supervisors, and role clarity) in promoting job satisfaction.…”

“…Raziq and Maulabakhsh (2015) found a positive relationship between work environment and employee job satisfaction. Similarly, in a study of Ghana's banking sector, Agbozo et al (2017) found that the physical, social, and psychological environment of the workplace has a significant effect on employees' job satisfaction. Singh et al (2011) suggest that healthy work environment factors are those physical and psychological conditions, procedures, structures, relationships, and policies that positively influence employees' satisfaction, motivation, and performance in the workplace.…”

Measuring Job Satisfaction, Performance Criteria and Job Life Quality: Bingol City Banking Case

“…Moreover, social work environment with good communication styles, relationship between superiors and subordinates improve the job satisfaction. (Agbozo et al, 2017) Transformational leadership motivating their subordinates to perform at a higher level by inspiring them, offering them intellectual challenges and paying attention to their individual needs and transactional leadership focusing on specific goals and agreed-upon rewards are effective leadership models widely applied in banking sector. (Belias, &Koustelios, 2014)Interactive leadership style and communication competency were found to have strong effect on job satisfaction of bank employees in Turkey from a 225 respondents survey.…”

Effect of Training and Empowerment in Improving Job Satisfaction

“…Problems of job satisfaction levels occur in various industries both manufacturing or service industry [11]. Banking is one of the service industry which is experiencing a problem job satisfaction in the banking industry employee satisfaction levels between one bank and another bank can vary, it is caused due to any banks apply different standards of salary, workload, as well as the different work environment [12]. Employee satisfaction level in Indonesia in 2017 reached a rating of 2.75, the figure is still low when compared with employee job satisfaction level in Poland who get rating 3.29.…”