The Effect of Trust and Risk Perception on Citizen’s Intention to Adopt and Use E-Government Services in Jordan

Abstract

This study was undertaken with the primary aim of identifying, examining and providing an understanding of the factors that could affect citizens' intention to adopt and use e-government services in Jordan. The preliminary research model used here had been developed from the Technology Acceptance Model by incorporating additional constructs from other models, namely web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate was 42.5 percent. The data were analyzed using parametric statistics including ANOVA and MANOVA. The finding of this study revealed that there were four main factors that affected citizens' intention to engage in electronic government services; these were perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. A practical implication of the findings and conclusions of this study was that governments were urged to take into account the importance of perceived usefulness, perceived ease of use, trust and perceived risk in influencing the intention of citizens to use e-government services. This study was the first to provide important information on factors affecting citizens' intention to adopt and use electronic government services in Jordan.

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

“…The result was consistent with the previous studies that also identified Effort Expectancy to have a high impact on technology adoption (Khattab et al, 2015) particularly among local authorities in Malaysia (Pitchay et al, 2016;Zahari, Ariffin, Zamin, & Noor, 2014). Effort Expectancy especially in terms of user friendliness of the service was also found to be significant in both assessing information and conducting transaction with the respective local authority's website.…”

“…Furthermore, in the context of e-commerce, Perceived Risk was identified to be negatively significant in influencing intention to use of internet banking (Al-Qeisi & Al-Abdallah, 2013). Previous studies (Bélanger & Carter, 2008;Khattab et al, 2015) found that the higher the level of Perceived Risk, the less likely the citizens were to use e-government, and the construct was identified as one of the significant constructs in the context of e-government research (Rana et al, 2013). Similarly, a new Unified Model of E-government Adoption (UMEGA) extended the UTAUT model by adding Perceived Risk as a specific construct .…”

“…Horst et al, (2007) and Khattab et al, (2015) found that the perceived risk factor was commensurate with user satisfaction with e-government services. Perceived Risk has also been found to be an important factor in explaining technology non-use by citizens (Belanger & Carter, 2008;Karavasilis, Vrana, & Zafiropoulos, 2016;Moodley & Govender, 2016).…”

“…A study in Jordan by Khattab et al (2015) stressed that developing the citizens' trust had become a crucial factor that would drive the success of e-government in the country. This was reflected to the earlier findings on the scoping study, in which a participant suggested service providers tackle this issue.…”

An Overview of Service Composition in Service Oriented Architecture

“…What was an application is now just another service composition. And, it's a composition made up of services that very likely participate in other compositions (Al Khattab et al, 2015). Vol.…”