Abstract:This study is interested in the effect of tattooists' verbal and non-verbal communication on customer satisfaction, and aims to investigate the types of verbal communication that tattooists deal with customers and how non-verbal communication factors affect customer satisfaction. To achieve this research purpose, tattooists were surveyed, and verbal communication of tattooists was largely divided into customer-oriented and tattooist-oriented communication, and non-verbal communication elements were divided int… Show more
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