The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost

Yuen, Kum Fai; Wang, Xueqin; Wong, Yiik Diew; Zhou, Qingji

doi:10.1016/j.tre.2018.06.002

Cited by 86 publications

(64 citation statements)

References 52 publications

(53 reference statements)

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“…Trust and reputation as a precursor of intention and behaviour are well studied in consumer literature (Yuen, Wang, Wong, & Zhou, 2018). Barber (1983) claims that trust is depending on different kinds of expectations.…”

Section: Trust and Reputationmentioning

confidence: 99%

Factors explaining shared clothes consumption in China: Individual benefit or planet concern?

Khan

Rundle‐Thiele

2019

J of Philanthropy and Mktg

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Shared clothes represent one example of the sharing economy whereby users provide a variety of clothes to people at fees representing mutual value through online platforms. Sharing creates a more circular economy and represents one form of sustainable consumption. Many studies have proposed environmental concern as a key influencer of customer intention and behaviour, yet other motivations may be driving sustainable consumption behaviours such as sharing clothes. This study aims to expand our understanding of shared clothes in line with attitude–intention–behaviour theory. The aim is to examine the moderating role of environmental concern in the relationship between perceived economic, functional (app quality/platform) benefit, reputation and trust of the app/platform on (a) intention to use online clothes‐sharing platforms and (b) spending behaviour of current users of the same sharing platform. A total of 250 and 232 usable questionnaires were gathered from potential and current users of shared clothing. Results reveal that environmental concerns are higher for current users when compared with potential users of the sharing platform. Results of this study identify that personal considerations such as economic benefit outweigh environmental considerations for shared clothes consumers. Practical implications, limitations, and future directions are highlighted.

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Section: Trust and Reputationmentioning

confidence: 99%

Factors explaining shared clothes consumption in China: Individual benefit or planet concern?

Khan

Rundle‐Thiele

2019

J of Philanthropy and Mktg

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“…Passengers have to pay a cost to understand and experience public car-sharing services. Communicating service value to passengers can reduce the cost of discussing and boost passengers' confidence in using the platform [69]. Public car-sharing platforms must promote their value to passengers through different marketing channels, to ensure that passengers are aware of and appreciate those values.…”

Section: Passenger Perceived Value and Transaction Costsmentioning

confidence: 99%

The Influence of Continuous Improvement of Public Car-Sharing Platforms on Passenger Loyalty: A Mediation and Moderation Analysis

Guo

Yuen

et al. 2020

IJERPH

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Public car-sharing is a growing business model that contributes to sustainable transportation and urban development. The continuous improvement of public car-sharing platform to garner passenger loyalty is vital for a car-sharing platform’s success. This study applied perceived value theory, trust theory, and transaction cost theory to construct a structural equation model in order to explain passenger loyalty. Data from 755 surveys were collected using stratified sampling in mainland China. The estimated results of the theoretical model show that the relationship between continuous improvement and passenger loyalty is mediated by passenger perceived value, passenger trust, and transaction costs. Consequently, a multi-group analysis is conducted to analyze the moderation effects of passenger’s license and car-sharing experience on the theoretical model. The results show that some of the path coefficients are significantly different between these sub-groups. This indicates that platforms should provide differentiate services for passengers based on the purpose of using car-sharing and usage experience. This study provides new theoretical insights into understanding passenger loyalty with respect to public car-sharing and provides policy recommendations for the sustainable development of public car-sharing.

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“…Sustainable shipping is an active topic due to the hottest discussion of GHG, which has recently attracted increasing focuses of both practitioners and researchers due to its negative impacts on the environment and human health [20][21][22][23]. In the following, the related studies are mainly reviewed from three aspects: (1) impacts of SECA on the shipping industry, (2) emission abatement methods from ships, (3) emission regulations for maritime.…”

Section: Literature Reviewmentioning

confidence: 99%

Impacts of the Increasingly Strict Sulfur Limit on Compliance Option Choices: The Case Study of Chinese SECA

Fan

2019

Sustainability

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The International Maritime Organization (IMO) has proposed several environmental regulations on controlling SOx and NOx emissions from ships in coastal areas. Under the framework of IMO, some areas have established strict emission control areas (ECAs) to reduce emissions, which mainly contain Europe and North America. To further strengthen the control and supervision over air pollutants from shipping activities, the Sulfur cap regulation of 0.5% by mass will come into effect on 1 January, 2020 globally, when all the sailing vessels on the high sea should use fuels with sulfur content less than 0.5%. This limit is stricter for the global recognized sulfur emission control areas (SECAs), where it was 0.1% since 1 January 2015. However, Chinese local SECA lags behind the globally recognized SECAs, where the 0.5% Sulfur cap was implemented from 2016 and it has to be strengthened along with the global sulfur cap 2020. These increasingly stringent emission regulations have huge effects on shipping operators. The current study discusses the potential impacts of the stricter sulfur cap on operators’ compliance option choices, where fuel-switching and scrubber system are analyzed under different sulfur limits. Meanwhile, the slow steaming practice is incorporated into the fuel-switching option by considering speed differentiation in different sulfur limit areas. This study develops a cost-minimizing model using NPV (net present value) method. It analyzes the optimal option within vessels’ lifespan considering the tradeoff between the initial investment and future operational cost for newbuilding vessels based on a case study. In addition, emissions of CO2 and SOx are compared under different compliance options in different sulfur cap scenarios. Our results find that the scrubber system is a suitable option to comply with the 0.5% global sulfur limit, and a higher efficiency of sulfur abatement can be attained by the scrubber system option. However, it emits more carbon emissions due to higher energy consumption used by the scrubber system. In addition, the effects of additional vessels deployed in the cycle on the compliance choices are also demonstrated in the analysis.

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The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost

Cited by 86 publications

References 52 publications

Factors explaining shared clothes consumption in China: Individual benefit or planet concern?

Factors explaining shared clothes consumption in China: Individual benefit or planet concern?

The Influence of Continuous Improvement of Public Car-Sharing Platforms on Passenger Loyalty: A Mediation and Moderation Analysis

Impacts of the Increasingly Strict Sulfur Limit on Compliance Option Choices: The Case Study of Chinese SECA

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